An AI assistant for your dealer network. Technical questions answered from your own documentation, in every dealer's language.

Manufacturers and importers get the same questions from dealers all day: part numbers, compatibility, warranty rules, error codes, options and lead times. SimplyBoost answers them from your own manuals, spec sheets, parts lists and bulletins, inside your signed-in dealer or installer portal, on your website or on WhatsApp, in the language the dealer writes in. Claims, quotes and anything it cannot answer go to your service team with the full conversation. It runs for microcar and scooter importers, e-bike brands, machinery importers, caravan and marine importers, forklift dealers and heat-pump and solar wholesalers, and is hosted in Europe.

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  • 100 AI replies in the trial
  • No credit card
  • Hosted in Europe
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Last updated:

Nordkap Importers · Dealer portal
Website chat
Example
Which brake pads fit the 2025 Urban 45? The dealer manual lists two codes.
For the 2025 Urban 45 built from January 2025 it is BP-2210. BP-2180 is for 2023 and 2024 models with the older caliper. Check the production month on the chassis plate.
Source: Parts catalogue 2025, section 4.2
Thanks. The set we fitted last month is already worn, the customer wants it under warranty.
Brake pads are wear parts and fall outside the 24-month warranty, unless the wear comes from a caliper fault. I'm passing this to the service team with your dealer number so they can assess it.
Handed to your team · Warranty question
Example: a dealer's parts question answered from the parts catalogue, then a warranty claim passed to the service team.

Which networks does it serve?

The questions are the same in every trade: what fits, what is covered, what is in stock, how do I do this. Pick your segment for the examples that match.

Microcars, light EVs and scooters

Importers of L6e and L7e vehicles and two-wheelers: parts, options, homologation papers and warranty for a growing dealer network. Read more.

E-bike brands and importers

Dealers and bike shops asking about motor and battery compatibility, firmware, parts and warranty, with a spring peak. Read more.

Heat-pump, HVAC and solar wholesalers

Installers asking about error codes, commissioning, compatibility and warranty registration. Read more.

Agricultural and garden machinery

Parts lists, exploded views and service procedures for dealers during harvest and mowing season. Read more.

Caravan, camper and marine importers

Option lists, accessories and warranty questions from dealers in two languages. Read more.

Forklift and material handling

Error codes, parts and service intervals for workshop technicians and B2B buyers. Read more.

How does an AI assistant for dealers work?

  1. 1

    Learns your documentation

    Parts catalogues, workshop manuals, spec sheets, service bulletins, price lists and homologation documents. PDFs (scanned ones too), Word files, CSVs and text, up to 50 MB per file.

  2. 2

    Answers only from it

    When a dealer asks what fits, the agent answers from your files. When nothing covers the question, it says so and offers your team, instead of guessing.

  3. 3

    Speaks every dealer's language

    It replies in the language the dealer writes in, or in a fixed language: Dutch, French, German, Spanish or English. One knowledge base serves every market.

  4. 4

    Hands over what needs a person

    Warranty claims, quotes and custom requests go to your team in Zendesk, Freshdesk, Gorgias or a Slack thread, with the full conversation attached.

How does it fit a signed-in dealer portal?

Add the chat only to your signed-in pages. Dealers are recognised by their verified email, so the agent sees their earlier conversations and nobody types their dealer number twice.

  • Show the chat to signed-in users only, or ask anyone who is not verified to sign in first.
  • One call resets the chat when a dealer signs out, so a shared workshop computer starts clean for the next person.
  • Run a separate agent for the public website, with public documents only, next to the dealer agent.
Nordkap Importers · Dealer line
WhatsApp
Example
Fehlercode E42 am Urban 45, Kunde steht in der Werkstatt. Was bedeutet der?
E42 ist ein Kommunikationsfehler zwischen Steuergerät und Batterie. Prüfen Sie zuerst den Stecker X3 unter der Sitzbank auf Korrosion. Bleibt der Fehler, Batterie-Firmware auf 2.4 oder höher aktualisieren.
Quelle: Werkstatthandbuch Urban 45, Kapitel 9
Danke, Stecker war es.
Example: a technician on WhatsApp, during a job, in German.

What does your service team see?

One alert with the reason, the summary and the whole conversation, in the tools they already use.

  • The conversation in the SimplyBoost inbox, where a person takes over and hands back.
  • A Zendesk or Freshdesk ticket, or a Slack thread your team answers from.
  • Missing answers: the questions your documents did not cover, ready for your technical writers.
  • Dealer contacts with company and country, exported to CSV or sent to your CRM through an action.
Handed to your team
Example · Moto Van Acker (dealer, BE) on website chat
Open
ReasonWarranty question
Response target 4 h
Summary for your team

Brake pads BP-2210 on a 2025 Urban 45 worn after four weeks. Dealer asks whether a caliper fault is covered.

Zendesk ticket Slack thread
The full conversation is attached

Which plan does a dealer network need?

Starter

Covers this

€39a month

€31 a month billed yearly

500 AI replies a month

Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks

Growth

Also covers this

€89a month

€71 a month billed yearly

2,000 AI replies a month

Everything in Starter, plus the Shopify store assistant and advanced analytics

Pro

Also covers this

€169a month

€135 a month billed yearly

6,000 AI replies a month

Everything in Growth, plus analytics export and dedicated support

Every plan includes 3 AI agents, document upload, handover and WhatsApp. Networks with many dealers usually take the enterprise plan: more replies, a dedicated account manager, help with the rollout across dealers and, by agreement, your own name and logo on the chat.

Start the 7-day trialCompare the plans

How do you roll it out across dealers?

  1. 1Setup

    Upload the documentation

    Parts catalogues, workshop manuals, bulletins and a CSV of models and part numbers. Replace a file when a new revision comes out.

  2. 2Setup

    Choose where it runs

    Your dealer portal for signed-in users, a WhatsApp line for technicians, your public site for prospects, each with its own agent if you like.

  3. 3Setup

    Set the hand-off rules

    Warranty claims to service, quotes to sales, custom requests to engineering, in Zendesk, Freshdesk, Gorgias or Slack.

  4. 4Setup

    Tell the dealers

    One line in the portal and the dealer newsletter. Then check Missing answers every week and add what dealers asked that your documents did not cover.

What should an importer measure?

What to measure in your first month
  • Dealer questions answered without a callConversations that ended without a handover, per agent and per month.
  • Most-asked models and partsSearch conversations by model or part number to see where documentation is used most.
  • Gaps in the documentationMissing answers lists the questions no file covered, which is the to-do list for your technical writers.
  • Claims and quotes handed overHandovers by reason, so service and sales see their share of the work.

Common questions, answered

An AI agent that answers dealers', distributors' and installers' technical questions from a manufacturer's or importer's own documentation: parts catalogues, workshop manuals, spec sheets and bulletins. SimplyBoost runs it inside a signed-in dealer portal, on your website or on WhatsApp, and hands warranty claims and quotes to your team.

Yes. Add the chat to your signed-in pages only, or ask unverified visitors to sign in first. Dealers are recognised by their verified email, and one call resets the chat when they sign out.

Website pages, a sitemap, PDFs (scanned ones too), Word files, CSVs, text and Q&As, up to 50 MB per file. Most importers start with the parts catalogue, the workshop manual, service bulletins and a CSV of models and part numbers.

Yes. It replies in the language the dealer writes in, or in one fixed language you choose: Dutch, French, German, Spanish or English. One knowledge base serves every market.

You decide. Most importers send every warranty claim to a person: the agent collects the model, part and dealer details and hands the conversation to your service team in Zendesk, Freshdesk, Gorgias or Slack.

Yes. Every account includes 3 AI agents, each with its own documents, tone and channels, for example one for the dealer portal with internal documents and one for the public website with public pages only.

SimplyBoost is a Dutch company from Utrecht, hosted in Europe, and we sign a data processing agreement with you. The enterprise plan adds a dedicated account manager who helps with the rollout across your dealers.

Where to go next

Use case: Customer support

Repeat questions answered from your own content, sensitive ones handed to your team.

Read more

Use case: WhatsApp automation

Your WhatsApp number answered from your own content, with your team one tap away.

Read more

Use case: Lead generation

Visitors get answers, you get their details with a Hot, Warm or Cold rating.

Read more

Guide: knowledge base

Add your website, PDFs, Word files, CSVs, text and Q&As.

Read more

Guide: verified visitors

Signed-in customers skip the email code check.

Read more

Guide: handover and inbox

When the agent hands over, how your team is alerted and how they reply.

Read more

Guide: missing answers

The questions your agent could not answer, ready to fill in.

Read more

Customer support in Europe

Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.

Read more

White-label chatbot

Your name and logo on the chat, by agreement for larger companies.

Read more

Other industries

Terms used on this page

All industries

Try SimplyBoost with your own content

Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.

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  • No credit card required
  • 7 days, 100 AI replies
  • From €39 a month
  • Hosted in Europe