Importers and dealers of mobility scooters and powered wheelchairs hear the same questions every day: what does fault code 7 mean, which battery fits, how far will it go on a charge, where do I get the part. Users, their families and dealers already ask them, in search engines and on the phone. SimplyBoost answers from your own owner manuals, service manuals, fault code lists and parts catalogue, on your website, inside your signed-in dealer portal or on WhatsApp, in Dutch, French, German, Spanish or English. Repairs, warranty claims and every question about someone's health go to a person with the full conversation.
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Many controllers report a fault as a number of flashing lights on the battery display, not as text on a screen. The agent looks the count up in your fault code list by controller and model, and says what the user may check according to your manual and what is for the technician.
Tyres, brakes, lights, chargers and battery sets by model and year, from your parts catalogue and exploded views: the part number, the capacity and the models it fits.
Range, charging time, charging in winter, a battery that no longer charges fully: answered from your owner manual and battery instructions, with the values you give per model.
A private buyer gets the dealer in their area from your dealer list. A user whose scooter came through the municipality or the health insurer is pointed to the supplier on their agreement, as your documents describe.
The agent answers only from the documents you give it. Keep the road rules and funding routes for each country in their own document, so every answer fits the user's country. These are the rules as published on 27 October 2026.
A mobility scooter is a gehandicaptenvoertuig: at most 1.10 metres wide and 45 km/h. At most 6 km/h on the pavement and 30 km/h on a cycle path in built-up areas. No licence and no number plate, but third-party (WA) insurance with the insurer's sticker. Above 10 km/h the driver must be at least 16.
A user who needs a scooter to stay independent applies at the municipality's Wmo desk. The municipality often rents the scooter from a supplier, which stays the owner and handles maintenance and repair. Conditions differ per municipality.
The electric scooter falls under Flemish social protection. The application goes, with a prescription, through a recognised supplier to the user's zorgkas, which also contributes to maintenance and repair by a recognised supplier.
Motorised invalid carriages up to 15 km/h, single-seat, electric and at most 110 cm wide need no driving licence (§ 4 FeV). Compulsory insurance applies above 6 km/h (§ 1a PflVG), and they run with an insurance plate (§ 4 FZV).
A doctor writes a prescription and supply runs through a contract partner of the health insurer. Invalid and disability vehicles are product group 18 of the GKV Hilfsmittelverzeichnis. The insurer decides on the application, not the agent.
Manufacturers classify mobility scooters as class I medical devices under Regulation (EU) 2017/745, and EN 12184 is the European standard for powered wheelchairs, scooters and their chargers. So the agent gives no medical advice and never says whether a model suits a person.
The agent answers technical questions from your manuals and spec sheets. Questions about a condition, a disability or whether a model suits someone go to your advisers, in the user's own language.
Fewer calls, and the ones that arrive come with the model, the fault and the conversation already attached.
Battery set of a 2025 City 4 no longer charges above half after 10 months. Dealer asks for a warranty replacement under the battery terms.
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Every plan includes 3 AI agents, document upload, handover and WhatsApp, so the public website, the dealer portal and a technician line can each have their own agent. Importers with a large network usually take the enterprise plan: more replies, a dedicated account manager, help with the rollout and, by agreement, your own name and logo on the chat.
Owner and service manuals, fault code lists by controller, the parts catalogue with exploded views, battery and charging instructions, warranty conditions, a document with rules and funding routes per country, and a CSV of models, years and dealers.
Add the chat to signed-in pages only. Dealers and service technicians are recognised by their verified email; the chat resets when they sign out.
Connect a WhatsApp Business number through Meta's own signup, for the technician at a user's home and for users themselves. The same agent answers from the same manuals.
Send repair requests, warranty claims, parts orders and health questions to the right team in Zendesk, Freshdesk, Gorgias or Slack.
Yes, when your fault code list by controller and model is in your documents. The agent asks for the model and the number of flashes or the code, gives the meaning and what the user may check, and hands the rest to your service team.
No. It answers technical questions from your manuals and spec sheets. Questions about health, a disability or personal suitability go to your advisers with the conversation, and it refers the user to their own doctor or occupational therapist.
Yes, when your catalogue names the models and years per part number. Upload it as PDF or a CSV of part numbers, models and years. It mentions stock and prices only when they are in your documents.
What you set down. In the Netherlands a Wmo scooter is often owned by the municipality's supplier, which handles repairs; in Germany supply runs through the health insurer's contract partner. The agent asks how the scooter was supplied and points the user to the right place.
Yes. It replies in Dutch, French, German, Spanish or English from one set of manuals. Keep each country's road rules and funding route in their own document so every answer fits the user's country.
It quotes your warranty conditions, collects the model, serial number, purchase date and fault, and hands it to your service team in Zendesk, Freshdesk, Gorgias or Slack with the whole conversation.
Repeat questions answered from your own content, sensitive ones handed to your team.
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