SimplyBoost is an AI agent that answers your customers on your website, WhatsApp and Instagram. When a customer needs a person, the Slack app brings the conversation to your team's channel, and your team replies without leaving Slack.
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SimplyBoost APP
🟠 Escalation — Support agent
Reason:
The customer was charged twice for one order and asked for a person.
💬 Reply in this thread to answer the customer — they see it in their chat instantly.
SimplyBoost
👤 Customer:
I can see two payments on my card for order #1042.
Mark
Sorry about that, Sanne. I've refunded the second payment; you'll see it in 3 to 5 days.
The agent answers from your own content: opening hours, delivery, returns, pricing. Some conversations need a person: a complaint, a billing problem, a customer who asks for someone. Without the app, your team has to notice an email or keep the dashboard open.
With SimplyBoost for Slack, those conversations arrive in the channel your team already watches, with what the customer said and why they need help. Whoever is free replies in the thread, and the customer gets the answer in the chat they started.
When the AI agent passes a conversation to your team, SimplyBoost posts a card in your chosen channel: the customer's name and any email or phone they shared, the urgency, the category and why they need a person. One conversation is one thread, so a second handover never starts a new one.
Write in the thread and SimplyBoost delivers your reply to the customer where they started: website chat, WhatsApp, Instagram, Messenger or your own app through the API. The AI agent pauses for that conversation, and the customer sees your first name with the reply.
Everything the customer writes after the handover appears in the thread as it arrives. Replies your colleagues send from the SimplyBoost dashboard appear there too, so Slack and the dashboard always show the same conversation.
Resolve closes the conversation. Resume bot hands it back to the AI agent. Each click is confirmed in the thread with who did it. Open in SimplyBoost takes you to the full conversation in the dashboard.
Choose Mirror all chats and every new conversation gets a thread, not only handovers. The AI agent keeps answering until someone replies in the thread; from then on your team has it.
You add the app from inside SimplyBoost, so it knows which account and AI agent your workspace belongs to. It takes about two minutes.
Sign in, or start a free trial and set up your AI agent. Slack is included in every plan.
Go to Integrations, select Connect on the Slack card, then Add to Slack.
Slack shows the permissions listed below. Choose the workspace and select Allow. You return to SimplyBoost, which confirms the workspace is connected.
Choose the public channel where conversations should appear. SimplyBoost joins it for you. Then choose when a chat appears in Slack: on a handover only (recommended), or every conversation.
After installing: SimplyBoost shows the connected workspace on the Slack card. The next time your AI agent hands a conversation to your team, the card appears in your channel. To try it straight away, start a chat with your agent on your website and ask to speak to a person.
The app asks only for what it uses, and reads no channel except the one you pick.
| Permission | Why |
|---|---|
| chat:write | Post the handover card and the conversation messages in your channel. |
| channels:read | List your public channels so you can pick one. |
| channels:join | Join the channel you picked, so you don't have to invite the app. |
| channels:history | Receive your replies in SimplyBoost threads. Other messages in the channel are ignored and not stored. |
| users:read | Show the customer the first name of the team member who replied. |
The access token is stored encrypted. Disconnecting in SimplyBoost revokes and deletes it, and so does removing the app from your workspace. Read how we handle Slack data in our Privacy Policy.
No. Customers only see the replies you write in a SimplyBoost thread, with your first name. Nothing else from Slack reaches them.
Only replies in threads SimplyBoost created. Slack sends the app other messages from the channel too; they are discarded without being stored.
Not yet. The channel picker lists public channels. Use a public channel your support team follows.
Select Disconnect on the Slack card in SimplyBoost, which revokes and deletes the access token, or remove the app from your workspace in Slack. Your conversations stay in SimplyBoost.
No. Slack is part of every SimplyBoost plan, including the free trial.
Email hello@simplyboost.io or use our contact form; no account needed. We reply within two business days.