The AI tries first
It searches your content and answers in the customer's language. When the answer is not there, it says so instead of guessing.
An AI helpdesk. The AI answers first, your team gets the tickets that need a person.
An AI helpdesk puts an AI agent in front of your support: it answers the routine questions from your own content, on your website, WhatsApp and Instagram, and turns everything that needs a person into a ticket with the conversation attached. SimplyBoost has its own tickets (assign, priority, tags, internal notes, response targets) or hands over to Zendesk, Freshdesk or Gorgias. From €39 a month.
- Website, WhatsApp, Instagram
- Tickets included
- No fee per seat
Last updated:
What moves to the AI, and what stays a ticket
The line is not about difficulty but about whether the answer is already written down.
- The AI answers
- Questions whose answer is in your website, help articles, price lists or documents: delivery times, returns, opening hours, how-to steps, product specs, order status on Shopify.
- A ticket for your team
- Anything that needs a decision, an exception or account access: refunds outside policy, complaints, billing disputes, a customer who asks for a person, or a question the AI cannot find in your content.
How a conversation becomes a ticket
1 2 Handover
A complaint, a request for a person or a missing answer opens a ticket with a code such as SB-7K4Q9M and alerts your team by email, in the dashboard or in Slack.
3 Your team works it
Assign it, set a priority, tag it and leave internal notes the customer never sees. Overdue tickets stand out against your response target.
Two ways to run it
| SimplyBoost tickets | Your existing helpdesk | |
|---|---|---|
| Where tickets live | Analyze → Tickets in SimplyBoost | Zendesk, Freshdesk or Gorgias |
| Best for | Teams without a helpdesk, or a small one | Teams with an established helpdesk workflow |
| What your team gets | Assign, priority, tags, internal notes, open / mine / unassigned / overdue views | A ticket with the full transcript in the tool they already use |
| Extra cost | Included in every plan | Your helpdesk's own pricing |
How to measure what the AI takes off the helpdesk
Count conversations that ended without a ticket and without the customer coming back about the same question, as a share of all conversations. That is your deflection rate. Watch it next to customer ratings, so you are not counting conversations that ended because the customer gave up.
The list of questions the AI could not answer is the fastest lever: every answer you add there is a ticket type that stops arriving. Use the chatbot cost calculator to put hours and money on it.
Website chat, 18:47
I was charged twice for my order.
I'm sorry about that. I've passed this to our billing team with your order details, ticket SB-7K4Q9M. They reply by email within one working day.
What customers notice
An answer in seconds for the routine questions, and a person, with context, for the rest.
- No "we will get back to you within 48 hours" for a question that has a written answer.
- No repeating the story: the ticket carries the conversation so far.
- A ticket code they can quote, if you turn that on, and an email receipt when they left their address.
Questions about AI helpdesks
A helpdesk with an AI agent in front: the AI answers routine questions from your own content, and everything that needs a person becomes a ticket for your team, with the conversation attached.
For many small teams, yes: tickets with assignment, priority, tags, internal notes and response targets are included. Teams with Zendesk, Freshdesk or Gorgias can keep it and receive tickets there with the full transcript.
Your website chat, WhatsApp and Instagram, with every conversation in one inbox.
No. Internal notes are stored apart from the conversation and never reach the customer, the AI or exports of the conversation.
€39 a month for 500 AI replies, €89 for 2,000 and €169 for 6,000, with tickets included and no fee per seat. See pricing.
Try SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe