AI installer support for heat-pump, HVAC and solar manufacturers. Error codes, commissioning and warranty questions answered from your manuals, before the installer calls the helpdesk.
Manufacturers and wholesalers of heat pumps, boilers, ventilation and solar systems run a technical helpdesk that fills up every heating season. Installers call about error codes, commissioning steps, which outdoor unit matches which indoor unit, how to register a warranty and which subsidy rules apply. SimplyBoost answers from your own installation manuals, error-code lists, compatibility tables and warranty conditions, inside your signed-in installer portal, on your website or on a WhatsApp line for technicians, in Dutch, French, German, Spanish or English. What needs an engineer goes to your helpdesk with the full conversation. Hosted in Europe.
- 100 AI replies in the trial
- No credit card
- Hosted in Europe
Last updated:
What do installers ask a manufacturer's helpdesk?
- 1
What an error code means
And what to check first. The agent reads your error-code lists and installation manuals and walks the installer through the steps on site.
- 2
Commissioning and settings
Parameter values, heating curves, refrigerant charge, inverter settings. Answered from your commissioning guides, so first-time installs go right.
- 3
What goes with what
Indoor and outdoor units, hydraulic modules, inverters, optimisers and panels. From your compatibility tables, not from memory.
- 4
Warranty and registration
How to register, what the warranty covers, which documents a claim needs. The agent explains the rules and hands the claim to your helpdesk.
How does it fit an installer portal?
Add the chat to your signed-in installer pages. Installers are recognised by their verified email, so the agent knows which company they belong to and can see their earlier conversations.
- Show the chat to signed-in installers only, or ask unverified visitors to sign in first.
- Run a second agent on the public website for homeowners, with public documents only.
- A wholesaler can run one agent for its installer customers across every brand it carries, from the manuals it is allowed to share.
What does your helpdesk see?
Fewer calls in the heating season, and the ones that arrive come with the model, the installer and the conversation attached.
- Warranty claims and escalations as a Zendesk or Freshdesk ticket, or a Slack thread.
- Missing answers: the questions your manuals did not cover, often the sign a technical bulletin is due.
- Every installer contact with company on the Leads page, exported to CSV or sent to your CRM.
Compressor of an Aero 8 commissioned in February fails with F.41 after 7 months. Installer asks for a warranty replacement and a loan unit.
Which plan does a manufacturer or wholesaler need?
Starter
Covers this€39a month
€31 a month billed yearly
500 AI replies a month
Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks
Growth
Also covers this€89a month
€71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus the Shopify store assistant and advanced analytics
Pro
Also covers this€169a month
€135 a month billed yearly
6,000 AI replies a month
Everything in Growth, plus analytics export and dedicated support
Every plan includes 3 AI agents, document upload, handover and WhatsApp. Manufacturers with a large installer base usually take the enterprise plan: more replies for the heating season, a dedicated account manager, help with the rollout and, by agreement, your own name and logo on the chat.
How do you set it up before the heating season?
- 1Setup
Upload the technical documentation
Installation and commissioning manuals, error-code lists, compatibility tables, warranty conditions and technical bulletins. Replace a file when a revision comes out.
- 2Setup
Put it in the installer portal
Add the chat to signed-in pages only. Installers are recognised by their verified email; the chat resets when they sign out.
- 3Setup
Open a technician line on WhatsApp
Connect a WhatsApp Business number through Meta's own signup, for installers on site.
- 4Setup
Route claims to the helpdesk
Send warranty claims, escalations and loan-unit requests to your helpdesk in Zendesk, Freshdesk, Gorgias or Slack.
What should a technical helpdesk measure?
- Installer calls avoidedConversations that ended without a handover, per week, next to the call volume at the helpdesk during the season.
- Most-asked error codesSearch conversations by code to see which products need a clearer manual or a bulletin.
- Gaps in the documentationMissing answers shows what installers asked that no file covered.
- Claims handed overHandovers by reason, so the helpdesk sees its real workload.
Common questions, answered
Yes, from your own error-code lists and installation manuals. Upload them and the agent walks an installer through the checks for a code, on site, in the installer's language.
Yes. Upload the manuals you are allowed to share for each brand, and one agent answers your installer customers across all of them. You can also run separate agents per brand; every account includes 3.
It answers from the documents you give it. Many manufacturers upload a short, dated summary of the current subsidy rules and refresh it when they change, so installers get one consistent answer.
The agent explains your warranty rules, collects the serial number, commissioning date and installer details and hands the claim to your helpdesk in Zendesk, Freshdesk, Gorgias or Slack with the whole conversation.
No. It takes the questions the manuals already answer, which are most of the calls in the heating season, and leaves your engineers the cases that need judgement. Everything it cannot answer goes to them.
You choose. Signed-in portal pages only, a sign-in prompt for unverified visitors, or a WhatsApp line where installers are known by their number. A second agent can serve homeowners on the public site with public documents only.
Where to go next
Use case: Customer support
Repeat questions answered from your own content, sensitive ones handed to your team.
Read moreUse case: WhatsApp automation
Your WhatsApp number answered from your own content, with your team one tap away.
Read moreUse case: Lead generation
Visitors get answers, you get their details with a Hot, Warm or Cold rating.
Read moreGuide: knowledge base
Add your website, PDFs, Word files, CSVs, text and Q&As.
Read moreGuide: verified visitors
Signed-in customers skip the email code check.
Read moreGuide: WhatsApp
Connect your WhatsApp Business number through Meta's own signup.
Read moreGuide: handover and inbox
When the agent hands over, how your team is alerted and how they reply.
Read moreGuide: missing answers
The questions your agent could not answer, ready to fill in.
Read moreCustomer support in Europe
Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.
Read moreOther industries
Terms used on this page
Try SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- No credit card required
- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe