Shipping and delivery
Delivery times by state, shipping costs, express options and your returns rules, answered from your shipping page and policies.
AI customer service software for Australian businesses. It answers customers at 11 pm from your own content, on your website, WhatsApp and Instagram, and hands the rest to your team in the morning.
Australian businesses use SimplyBoost as their AI chatbot for customer service because it answers the evening and weekend questions that a small team cannot, without charging per agent. You add your website and documents, and the chatbot answers from them only, in the language the customer writes in. It looks up Shopify orders, books appointments in Google Calendar, collects and rates leads, and hands complaints and refunds to a person with the whole conversation attached. Setup takes about five minutes and no code. Plans are a flat monthly price, billed in euros, with every channel included, and the service is hosted in Europe with a data processing agreement you can download.
- Live in 5 minutes, no code
- Flat monthly price, no per-agent fees
- Answers from your content only
Last updated:
What it answers while your team is off
Most questions from Australian customers arrive after 6 pm and on weekends. These are the ones the chatbot takes.
Where is my order?
On Shopify, after an email code check, the customer sees the order status and the tracking link, changes an address or starts a return.
Product questions
Sizes, compatibility, stock and prices. On Shopify it searches your catalogue live and puts a checkout link in the chat.
Bookings
Clinics, salons, trades and consultants let the chatbot check Google Calendar, offer free slots and book the appointment.
Quotes and leads
After it has helped, it asks for a name, email or phone, rates the lead Hot, Warm or Cold and tells your team on Slack or by email, ready for the morning.
Instagram and WhatsApp
The same chatbot answers Instagram DMs and comment replies and WhatsApp messages, so one knowledge base covers every channel.
22:40, Perth
Do you ship to WA and how long does it take?
We do. Standard shipping to WA takes 4 to 6 business days, express 2 to 3. Free over $100.
Built for a small team in a big country
Four time zones, customers who shop at night, and a team that cannot be online for all of it. The chatbot covers the gap and the team keeps the judgement calls.
- Answers at any hour, in the language the customer writes in.
- Shows the source under each answer, so a wrong answer always traces back to a page you can fix.
- Hands over on a complaint, a refund or a request for a person, with the conversation attached.
What a team of three pays per month
Starting prices published by each vendor, checked in October 2026, for a team of three people. Currency as the vendor publishes it.
| Price model | Team of three, starting point | |
|---|---|---|
| SimplyBoost | Flat plan, every channel included | €39 a month for 500 AI replies, the same for any team size |
| Zendesk | Per agent, AI priced on resolutions | From US$165 a month on Suite Team, billed yearly, before AI resolutions |
| Intercom Fin | Per seat plus a fee per AI outcome | From US$87 a month plus US$0.99 per Fin outcome |
| Tidio Lyro | Plan plus an AI add-on | From US$24.17 plus US$32.50 a month for 50 AI conversations |
| Chatbase | Message credits, add-ons by plan | US$40 a month for 700 credits, helpdesk features from US$150 |
SimplyBoost is the better choice for most Australian teams that want AI to do the answering: the price does not move when you add a colleague or have a busy December. The pricing page has the plans, and the Zendesk and Intercom comparisons have the detail.
How to set it up in 5 minutes
Five steps of about a minute each, no code. The full guide shows every screen.
1 Create your account
Work email or Google. Choose Website as the place to start, and your first agent is created for you.
2 Add your content
Type your website address and the agent reads every page in about a minute. Drop in PDFs or a few lines of text for anything that is not on the site.
3 Give it a name and a tone
Pick a name, a role and a tone. Write the rules it must never break in plain words, such as never promise a delivery date.
4 Ask it a real question
Use the preview beside your settings and ask one question from last week's inbox. If the answer is right, you are done.
5 Put it on your site
WordPress, Wix and Shopify have their own button. Any other site takes one line pasted in the footer. Connect WhatsApp and Instagram when you are ready.
Questions Australian businesses ask before they sign up
Privacy and hosting
- Hosted in Europe, with a data processing agreement you can download from the DPA page
- The chatbot answers only from the content you approved and shows its source
- Conversations and leads are yours to export at any time
Money
- Plans are billed in euros: €39, €89 or €169 a month, or less billed yearly
- No per-agent fee and no fee per resolution
- Every account starts with a 7-day free trial and 100 AI replies
Fit
- Shops on Shopify get order lookups and product advice on the Growth plan
- Clinics, salons and trades get Google Calendar booking on every plan
- Dealers and brands can run it inside a signed-in portal for partners
Questions from Australian businesses
Yes. Any business can sign up and go live in about five minutes. The product and the setup are the same as in Europe, and support is by email.
Plans are billed in euros: €39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies, with every channel included. Your card provider converts the amount. There is no per-agent fee, so the price is the same for a team of one or ten.
In Europe, with a data processing agreement you can download. The chatbot answers only from the content you give it, and you can export conversations and leads at any time.
It answers at any hour, so time zones stop mattering for the everyday questions. Handover alerts reach your team by email, Slack or the inbox, and the conversation waits there for the morning.
Yes. Connect your store and the chatbot reads your pages and policies, looks up orders after an email code check and recommends products from the live catalogue. Any carrier's tracking link shows in the chat.
Yes. It replies in the language the customer writes in, from one knowledge base, so a question in Mandarin or Vietnamese is answered in that language from your English content.
Keep reading
How to build your first AI agent
Add your website, pick a tone, test it and put it live. Five minutes, no code.
ReadHow to build a Shopify chatbot
Connect your store, switch on the chat in your theme and test it with a real order. Five minutes, no code.
ReadAI chatbot for customer service
What it handles, what it costs, and how it compares.
ReadZendesk alternative
AI answers without per-agent fees.
ReadShopify AI chatbot
Orders, returns and product advice in the chat.
ReadPricing
Starter, Growth and Pro, and what each includes.
ReadTry SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe