Use their words
"Where is my order?", not "Shipping information". Questions in the customer's words are what people and AI assistants match on.
Free FAQ generator. The questions your customers ask, ready to publish.
- Still has [placeholders]
- Still has [placeholders]
- Still has [placeholders]
- Still has [placeholders]
- Still has [placeholders]
- Still has [placeholders]
- Still has [placeholders]
7 things to fix before you publish.
How long does delivery take?
Orders placed before [time] on a working day leave the same day and arrive in [number] working days in [countries].
How much is shipping?
Shipping is [price], and free on orders over [amount].
Where is my order?
You get a tracking link by email as soon as your order ships. Can't find it? Send us your order number and we'll check.
Can I return my order?
Yes, within [number] days of delivery. Register your return at [link]; returns are [free / cost X].
When do I get my refund?
Within [number] working days of us receiving your return, to your original payment method.
Which payment methods do you accept?
[List, for example iDEAL, credit card, PayPal, Klarna].
Do you ship abroad?
We ship to [countries]. Delivery takes [number] working days and costs [price].
Can I change or cancel my order?
Yes, until it is packed, usually within [hours] of ordering. Contact us with your order number.
These are the questions your chat and WhatsApp get too. Add your FAQ to SimplyBoost and it answers them in seconds, day and night, and tells you which questions it could not answer yet.
Answer these automaticallyPick your kind of business (10 to choose from) and start from the questions those businesses get asked every day. Fill in your own answers, add or remove questions, and copy the FAQ as HTML and as FAQPage schema. Every answer is checked for leftover placeholders and length. Nothing is sent or stored.
- Free
- HTML and schema
- Answer checks
Last updated:
How to write an FAQ that gets read
1 2 Answer first
Put the yes, the number or the date in the first sentence. The rest is detail for the few who want it.
3 Keep it current
An FAQ with last year's prices is worse than none. Give each answer an owner and check it when prices, hours or policies change.
Does FAQ schema still help in Google?
Since August 2023, Google shows FAQ rich results, the expandable questions under a search result, only for well-known, authoritative government and health websites. For most businesses the schema no longer changes how the result looks.
It is still worth adding. The FAQPage markup states plainly which text is a question and which is its answer, which helps search engines and AI assistants that read your page understand it. The generator gives you both the visible HTML and the schema; use them together, never schema without the visible questions.
What the answer checks look for
| Check | Why |
|---|---|
| [Placeholders] left | A published "[price]" tells customers the page is unfinished. |
| Longer than about 320 characters | Chat widgets, voice assistants and AI overviews quote the first sentence or two. Put the answer there. |
| Starts with filler | "Great question" or "That depends" pushes the answer out of the part people read. |
| Empty question or answer | Left out of the HTML and schema until it is filled in. |
Website chat, 22:04
Do you ship to Germany?
Yes, in 3 to 4 working days, for €6.95. Free over €75.
Your FAQ, answered in the chat
The questions on your FAQ page are the ones that arrive on WhatsApp at 22:00 too.
- SimplyBoost answers from your FAQ, website and documents on your website chat, WhatsApp and Instagram.
- It shows you the questions it could not answer, so you know what to add to the FAQ next.
- Anything that needs a person goes to your team, with the conversation so far.
Questions about the FAQ generator
As many as customers really ask, usually 6 to 15. Start with the ten questions your team answers most often and add from there.
Yes, alongside the visible questions. Google shows FAQ rich results only for authoritative government and health sites since August 2023, but the markup still makes the questions and answers explicit for search engines and AI assistants.
Paste the HTML where the FAQ should appear, and the schema script in the same page, in the head or at the end of the body. Most website builders have a custom HTML block for both.
No. Everything runs in your browser and nothing is sent to us.
Yes. SimplyBoost answers from your FAQ and website on chat, WhatsApp and Instagram, and lists the questions it could not answer so your FAQ keeps growing.
Try SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
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- From €39 a month
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