AI dealer support for EV and e-bike importers building a network. Charging, battery warranty, app pairing and options answered for every new dealer, from your own manuals, in their language.
A new car or e-bike brand signs dealers faster than it can train them. In the first season every showroom asks the same things: which charger does this model take, what does the battery warranty say about capacity, how does the customer pair the app, which options are on the stock cars, how does the handover checklist go. SimplyBoost answers from your own owner manuals, dealer bulletins, option lists and warranty conditions, in the signed-in dealer portal and on a WhatsApp dealer line, in Dutch, German, French, Spanish or English. Warranty claims and delivery dates go to your importer team with the conversation. Hosted in Europe.
- 100 AI replies in the trial
- Hosted in Europe
Last updated:
What do new dealers ask an importer?
- 1
Charging and range
Onboard charger, DC speed, plug types, winter range, towing. From the owner manual, with the chapter in the answer, while the customer is still in the showroom.
- 2
Battery and vehicle warranty
Years, kilometres, guaranteed capacity, what is excluded. Quoted from your warranty conditions, so every dealer tells the customer the same thing.
- 3
App, software and handover
Pairing, updates, key cards, the handover checklist. From your dealer bulletins, updated each time you publish one.
- 4
Options, stock and delivery
What is on the stock cars, which packs combine, delivery dates. Options from the option list; dates collected and handed to your sales team.
Asked by a new dealer, customer waiting
Zieht der S5 einen Anhänger, und mit wie viel?
Ja, gebremst bis 1.500 kg, ungebremst 750 kg, Stützlast 75 kg. Die Anhängerkupplung ist ab Werk oder als Nachrüstsatz AHK-S5 erhältlich.
A dealer in its first month, answering like a dealer in its third year
A network that grows from twenty to two hundred showrooms cannot put a trainer in every one of them. The agent gives each new dealer the importer's own answers, in the portal and on WhatsApp, from day one.
- One set of manuals and bulletins serves Dutch, Belgian and German dealers.
- Signed-in dealers only, so bulletins and dealer prices stay inside the network.
- Every dealer question logged, so training follows what dealers really ask.
A WhatsApp dealer line for the handover on the forecourt
The same agent on a WhatsApp Business number, for the salesperson standing next to the car at delivery.
- Handover checklists, key cards and first-charge steps from the bulletins.
- In the dealer's language, with the bulletin number in the answer.
- Your importer team sees every dealer conversation in the inbox and can take over.
What does the importer team see?
Warranty claims and delivery questions arrive with the VIN, the dealer and the conversation attached, and the dealer questions show where the next bulletin is needed.
- Warranty claims as a Zendesk or Freshdesk ticket, delivery dates to sales, in Slack or by email.
- Missing answers: the questions dealers asked that no manual or bulletin covered.
- Every dealer contact with company and country on the Leads page, exported to CSV or sent to your CRM.
Dealer reports an S5 Long Range, VIN ending 48120, delivered March 2026, showing 86% battery health at 14 months and a customer complaint about range. Dealer asks for a warranty assessment authorisation.
Which plan does an importer need?
Starter
Not included€39a month
€31 a month billed yearly
500 AI replies a month
Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks
Growth
Covers this€89a month
€71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus the Shopify store assistant and advanced analytics
Pro
Also covers this€169a month
€135 a month billed yearly
6,000 AI replies a month
Everything in Growth, plus analytics export and dedicated support
Growth includes 3 AI agents, document upload, verified visitors for the dealer portal, WhatsApp and handover, with 2,000 AI replies a month. Importers rolling out across the Benelux and Germany take the enterprise plan: more replies for the launch, a dedicated account manager, help with the rollout and, by agreement, your brand's name and logo on the chat in every dealer's portal.
How do you set it up before the next dealer opens?
- 1Setup
Upload the dealer documentation
Owner manuals per model, dealer bulletins, option lists, warranty conditions, the handover checklist. PDFs up to 50 MB, in every language you publish.
- 2Setup
Put it in the dealer portal
Add the chat to the signed-in pages. Dealers are recognised by their verified email; the chat resets when they sign out.
- 3Setup
Open a dealer line on WhatsApp
Connect a WhatsApp Business number through Meta's own signup, for the salesperson on the forecourt.
- 4Setup
Route claims and delivery questions
Warranty claims to service, delivery dates to sales, in Zendesk, Freshdesk, Gorgias or Slack.
What should an importer measure?
- Dealer questions answered without a callConversations that ended without a handover, per week, next to the importer hotline volume.
- Questions per new dealerConversations by dealer in the first 30 days, to see which showrooms need a visit.
- Gaps in the bulletinsMissing answers shows what dealers asked that no manual or bulletin covered, so the next bulletin writes itself.
- Claims handed overHandovers by reason and model, so service sees the real warranty workload.
Common questions, answered
Yes. It replies in the language the dealer writes in, or in one fixed language you choose: Dutch, French, German, Spanish or English. One set of manuals serves Belgian, Dutch and German dealers.
Yes. Put the chat on the signed-in pages of the dealer portal only. Dealers are recognised by their verified email and the chat resets when they sign out, so bulletins and dealer prices never show to the public.
The agent quotes your warranty conditions, collects the VIN or frame number, the delivery date and the dealer details and hands the claim to your service team in Zendesk, Freshdesk, Gorgias or Slack with the whole conversation.
Not from documents. It answers options and combinations from the option list, collects the configuration and hands the date question to your sales team. Connecting it to your dealer management or planning system is possible through actions and webhooks.
Yes. The questions are the same: battery, charging, app pairing, warranty, parts. Upload the e-bike manuals and the dealer bulletins and the agent answers bike shops in their language.
In the dealer portal the chat carries the importer's brand. On the enterprise plan the chat can carry your brand's name and logo in every dealer's portal by agreement.
Where to go next
Use case: Customer support
Repeat questions answered from your own content, sensitive ones handed to your team.
Read moreUse case: WhatsApp automation
Your WhatsApp number answered from your own content, with your team one tap away.
Read moreUse case: Lead generation
Visitors get answers, you get their details with a Hot, Warm or Cold rating.
Read moreGuide: verified visitors
Signed-in customers skip the email code check.
Read moreGuide: knowledge base
Add your website, PDFs, Word files, CSVs, text and Q&As.
Read moreGuide: WhatsApp
Connect your WhatsApp Business number through Meta's own signup.
Read moreGuide: handover and inbox
When the agent hands over, how your team is alerted and how they reply.
Read moreCustomer support in Europe
Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.
Read moreWhite-label chatbot
Your name and logo on the chat, by agreement for larger companies.
Read moreOther industries
Terms used on this page
Try SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe