AI dealer support for microcar, light EV and scooter importers. Parts, options and warranty rules answered from your manuals, before the dealer picks up the phone.
Importers of microcars, L6e and L7e vehicles, scooters and motorbikes run small teams for large dealer networks. Every dealer asks the same things: which part fits which model year, which options a configuration allows, what the warranty covers, where the COC is. SimplyBoost answers from your own parts catalogue, workshop manual, option lists and homologation papers, inside your signed-in dealer portal or on a WhatsApp line for technicians, in Dutch, French, German, Spanish or English. Warranty claims and quotes go to your service team with the full conversation. Hosted in Europe.
- 100 AI replies in the trial
- No credit card
- Hosted in Europe
Last updated:
What do dealers ask an importer all day?
- 1
Which part fits
By model, model year and production month. The agent reads your parts catalogue and exploded views and gives the part number and the models it fits.
- 2
Which options go together
Motor variants, battery sizes, trims and accessories. It answers from your option lists, so a dealer never orders a combination the factory cannot build.
- 3
What the warranty covers
Wear parts, battery warranty terms, what voids cover. It quotes your warranty conditions and sends the actual claim to your service team.
- 4
Where the papers are
COC, type approval, conformity documents and service bulletins. It tells the dealer where to find them in the portal and what to do when one is missing.
What about the technician in the workshop?
A WhatsApp line for workshop technicians, answered by the same agent from the same workshop manual, in the technician's language.
- Error codes and diagnostic steps from the workshop manual, while the customer waits.
- Torque values, fluid specs and service intervals, so the call to your technical desk is only for the hard cases.
- Technicians who sign in to the portal are recognised, so the agent knows which dealer they belong to.
What does your technical desk see?
Fewer calls, and the ones that arrive come with the model, the dealer and the conversation already attached.
- Warranty claims and goodwill requests as a Zendesk or Freshdesk ticket, or a Slack thread.
- Missing answers: the questions your manuals did not cover, often the sign that a bulletin is due.
- Every dealer contact with company and country on the Leads page, exported to CSV or sent to your CRM.
Battery of a 2025 City shows 70% capacity after 8 months. Dealer asks for a warranty replacement under the battery terms.
Which plan does an importer need?
Starter
Covers this€39a month
€31 a month billed yearly
500 AI replies a month
Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks
Growth
Also covers this€89a month
€71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus the Shopify store assistant and advanced analytics
Pro
Also covers this€169a month
€135 a month billed yearly
6,000 AI replies a month
Everything in Growth, plus analytics export and dedicated support
Every plan includes 3 AI agents, document upload, handover and WhatsApp. Importers with a large network usually take the enterprise plan: more replies, a dedicated account manager, help with the rollout and, by agreement, your own name and logo on the chat.
How do you set it up?
- 1Setup
Upload the dealer documentation
Parts catalogue, workshop manual, option lists, warranty conditions, service bulletins and a CSV of models with chassis ranges.
- 2Setup
Put it in the dealer portal
Add the chat to signed-in pages only. Dealers are recognised by their verified email; the chat resets when they sign out.
- 3Setup
Open a technician line on WhatsApp
Connect a WhatsApp Business number through Meta's own signup. The same agent answers from the same manual.
- 4Setup
Route claims to service
Send warranty claims, goodwill and quotes to the right team in Zendesk, Freshdesk, Gorgias or Slack.
What should an importer measure?
- Dealer calls avoidedConversations that ended without a handover, per month, next to the call volume at your technical desk.
- Questions per modelSearch conversations by model name to see which launch needs a better dealer manual.
- Gaps in the documentationMissing answers shows what dealers asked that no file covered.
- Claims handed overHandovers by reason, so service sees its real workload.
Common questions, answered
Yes, when your parts catalogue states the models and production ranges a part fits. Upload the catalogue as PDF or a CSV of part numbers with model and chassis ranges, and the agent answers from it.
It answers from the documents you give it: where the COC and type-approval papers are, what a dealer needs for registration in each country and how to request a missing document. It does not issue the documents itself.
It quotes your warranty conditions so the dealer knows what is covered, collects the model, chassis number and part, and hands the claim to your service team in Zendesk, Freshdesk, Gorgias or Slack with the whole conversation.
Yes. Connect a WhatsApp Business number and the same agent answers from the workshop manual, in the technician's language, while the customer waits.
Yes. New dealers get the same answers from day one, which is what a growing network needs most. Every account includes 3 agents, so the dealer portal, the technician line and the public website can each have their own.
That is where it pays off first: a team of three answering sixty dealers. Plans start at €39 a month, and the enterprise plan adds a dedicated account manager for larger networks.
Where to go next
Use case: Customer support
Repeat questions answered from your own content, sensitive ones handed to your team.
Read moreUse case: WhatsApp automation
Your WhatsApp number answered from your own content, with your team one tap away.
Read moreUse case: Lead generation
Visitors get answers, you get their details with a Hot, Warm or Cold rating.
Read moreGuide: knowledge base
Add your website, PDFs, Word files, CSVs, text and Q&As.
Read moreGuide: verified visitors
Signed-in customers skip the email code check.
Read moreGuide: WhatsApp
Connect your WhatsApp Business number through Meta's own signup.
Read moreGuide: handover and inbox
When the agent hands over, how your team is alerted and how they reply.
Read moreCustomer support in Europe
Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.
Read moreWhite-label chatbot
Your name and logo on the chat, by agreement for larger companies.
Read moreOther industries
Terms used on this page
Try SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- No credit card required
- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe