WhatsApp. The same agent on your WhatsApp Business number.

Connect your number

You need a WhatsApp Business account with a verified number, and admin access to it in Meta.

1. 1Open Channels → WhatsApp Business (or the green WhatsApp circle in the sidebar).
2. 2If you have more than one agent, choose which one answers on this number. Each agent can have one number.
3. 3Choose Connect with Facebook and approve SimplyBoost in Meta's popup.
4. 4When it shows Connected with your number, send a message to your own number to test.

SimplyBoost connects the first number in the WhatsApp Business account you approve. It uses the official WhatsApp Business Platform.

How it works on WhatsApp

• The agent uses the same knowledge and Optimize settings as your website, with plain-text replies.
• Messages are marked as read while the agent writes its reply.
• Product answers can include image cards with the price and a link to buy.
• The agent reads text only. For photos, voice notes and stickers it asks the customer to type their question.
• Replies can only be sent within 24 hours of the customer's last message, as WhatsApp requires. SimplyBoost does not send templates or broadcasts.
• Handovers work as on the website: your team replies from Conversations and the reply arrives in WhatsApp.
• Every reply counts towards your plan's AI replies.

STOP and START

A customer who sends exactly STOP, STOP ALL, UNSUBSCRIBE or OPT OUT is unsubscribed from automated messages and told how to subscribe again. START, UNSTOP or SUBSCRIBE subscribes them again. Messages they send themselves still reach you.

Disconnect

Disconnect on the WhatsApp page stops the agent answering. Conversations and leads already captured are kept. If Meta withdraws access, the page shows Reconnect required.