Answers from your own content
Add website pages, whole sites through a crawl or sitemap, PDFs, Word files, text and FAQs. The agent answers from those sources and nothing else, so replies match your real policies and prices.
The AI support agent that answers from your own content. And knows when to bring in your team.
An AI support agent answers customer questions on its own, using your help content, and hands the conversation to a person when it needs one. SimplyBoost’s agent answers on your website, WhatsApp, Instagram and Messenger, looks up Shopify orders, and costs a flat $39, $89 or $169 a month.
- No credit card
- Website, WhatsApp, Instagram, Messenger
- No per-resolution fees
Last updated
What can an AI agent for customer support do?
Answering is the start. SimplyBoost’s agent also acts on what the customer needs, then steps aside when a person should take it from there. Read more about how an AI agent differs from a chatbot.
Hands over to your team
Requests for a person, complaints, billing and refund questions, and your own keywords bring in a human. Your team gets an email, a dashboard alert, and optionally a Slack thread or a helpdesk ticket.
Looks up and manages Shopify orders
Order status and tracking after a quick email code check, address changes, returns, exchanges and refund status. Refunds, discounts and cancellations wait for your approval.
Recommends products and builds carts
The agent searches your Shopify catalogue, suggests products that fit the question, and creates a checkout link inside the conversation.
Books meetings on Google Calendar
On your website chat the agent checks your real availability, creates the event, and sends a confirmation email.
Captures and scores leads
Collect name, email, phone and company, make up to three of them required, and see each lead scored hot, warm or cold. Export leads to CSV at any time.
How does the AI agent keep answers accurate?
Accuracy comes from the content you give it and from strict rules about using that content. Our guide on training an agent on your own data covers what to add first.
- Closed-book answers
- The agent is instructed to answer only from your sources. It does not fill gaps with general knowledge or invent services.
- A clear reply when a match is weak
- If nothing in your content answers the question well, the agent tells the customer what it can help with and offers to connect your team.
- Newest source wins
- When two sources disagree, the most recent one is used. Connected Shopify data takes priority over older crawled product pages.
- A list of what customers asked
- Questions the agent could not answer collect in a Missing tab. Write the answer once and it is added to the knowledge base straight away.
When does the AI customer service agent hand over to a person?
The agent brings in your team the moment a conversation needs judgement, and keeps the customer informed until someone replies. See the full human handoff playbook.
What triggers a handover
- The customer asks for a person
- Complaints and signs of frustration
- Refund, chargeback and billing questions
- Legal, security and data deletion requests
- Two unanswered questions in a row
- Up to 20 keywords you choose
How your team hears about it
An email to your escalation address, or your billing address for billing issues, plus a live dashboard alert. Urgent cases can also reach the owner on WhatsApp. Connect Slack to get a thread per conversation and reply from Slack, or send tickets with the full transcript to Zendesk, Freshdesk or Gorgias.
Who is in control
Your team works from one inbox with Take Over, Resume Bot and Resolve. Each escalation category has a response-time target, and overdue ones are flagged again. The agent resumes on its own after 24 hours by default, and you can set that from off up to 30 days.
Which channels does AI powered customer service cover?
One agent and one knowledge base answer across four channels, so customers get the same answer wherever they ask. Instagram teams can go further with Instagram DM automation, and WhatsApp teams with the WhatsApp chatbot.
| Channel | How you connect it | What the agent does there |
|---|---|---|
| Website chat widget | One script, the WordPress plugin, the Shopify theme embed or Google Tag Manager | Answers, live takeover, Google Calendar booking, lead capture, Shopify orders and products |
| Meta embedded signup for the WhatsApp Business Platform | AI replies to customer messages, Shopify order help, cart recovery messages | |
| Instagram DMs | Log in with your Instagram professional account | AI replies to DMs, shared inbox, comment keywords that send a DM |
| Facebook Messenger | Connect your Facebook Page | AI replies to Page messages, shared inbox, cart recovery messages |
How much does an AI support agent cost?
SimplyBoost is one flat monthly price. Your bill stays the same as your team grows and as the agent answers more questions well. Every new account starts with a free 7-day trial and 100 AI replies.
Starter
$39a month
$31 a month billed yearly
500 AI replies a month
Website widget, calendar booking, knowledge base, handover
Growth
$89a month
$71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus Shopify commerce actions, Facebook and Instagram
Pro
$169a month
$135 a month billed yearly
6,000 AI replies a month
Everything in Growth, with the largest reply allowance
How do AI customer service pricing models compare?
Vendors charge in different ways, so the cheapest option depends on your team size and volume. Our comparison of AI agents for customer support goes deeper.
| Platform | Pricing model | Published starting price |
|---|---|---|
| SimplyBoost | Flat monthly plan | $39, $89 or $169 a month, whatever your team size |
| Intercom Fin | Seats plus a fee per AI outcome | Seats from $29 a month, Fin from $0.99 per outcome |
| Zendesk | Per agent seat, AI agents priced on outcomes | Suite Team from $55 per agent a month, billed yearly |
| Freshdesk | Per agent seat plus AI sessions | From $19 per agent a month billed yearly, 500 AI sessions included, then $49 per 100 |
| Tidio | Plan plus an AI add-on | Starter $24.17 a month, Lyro AI add-on from $32.50 a month |
| Chatbase | Message credits | Hobby $40 a month for 700 message credits |
Prices in US dollars from each vendor’s public pricing page. Last checked: 15 September 2026.
How do you set up an AI support agent?
Five steps from sign-up to live answers. The widget installs with one script, the WordPress plugin, the Shopify theme embed or Google Tag Manager.
- 1
Create your agent
Pick the customer support role, set the tone, the reply length and the language your customers write in.
- 2
Add your knowledge
Paste your website or sitemap, upload PDFs and documents, and add the FAQs your team answers every week.
- 3
Test real questions
Ask what your customers ask. Fill anything missing, then add brand voice and rules in plain words.
- 4
Connect channels and handover
Install the widget, connect WhatsApp, Instagram or Messenger, and choose where escalations go.
- 5
Go live and improve
Watch conversations, escalations and the knowledge gap score, and add answers as new questions arrive.
How do you know the AI agent is working?
The dashboard shows what the agent handled and where it needs more knowledge. Our guide to AI chatbot metrics explains which numbers to watch first.
- Conversations and response time
- How much your agent handles and how fast it replies.
- Escalations
- How often and why conversations reach your team, with response-time targets per category.
- Knowledge gap
- The share of conversations with repeated unanswered questions, so you know what to write next.
- Leads and buying intent
- Leads captured, conversion rate, and an intent score for every conversation.
Questions about AI support agents
An AI support agent is software that answers customer questions on its own, using your help content, and passes the conversation to a person when it needs one. Unlike a scripted chatbot, it understands free text and can take actions such as looking up an order or booking a meeting.
A chatbot mostly replies. An AI agent for customer support also acts: SimplyBoost's agent checks Shopify orders, starts returns, builds checkout links, books Google Calendar meetings, captures leads and hands conversations to your team with the full transcript.
SimplyBoost's agent answers only from the sources you add. When nothing in your content matches the question well, it tells the customer what it can help with and offers to connect your team. Unanswered questions appear in a Missing tab so you can add the answer once.
When the customer asks for a person, sounds frustrated, raises a refund, billing, legal or security issue, repeats an unanswered question, or uses one of your own keywords. Your team is alerted by email and in the dashboard, and optionally in Slack or as a Zendesk, Freshdesk or Gorgias ticket.
The agent keeps the customer informed until someone on your team replies or presses Take Over, then it steps back. Your team can hand the conversation back with Resume Bot, and the agent resumes on its own after 24 hours by default. You can change that window.
Each agent replies in the language you choose: English, Dutch, German, French, Spanish or Malayalam. Teams serving several markets can run a separate agent per language, each with its own knowledge base.
Starter is $39 a month with 500 AI replies, Growth is $89 with 2,000, and Pro is $169 with 6,000. Paying yearly lowers that to $31, $71 and $135 a month. There are no per-resolution or per-seat fees, and you can try it free for 7 days without a credit card.
Yes. When a conversation escalates, SimplyBoost can create a ticket in Zendesk, Freshdesk or Gorgias with the full transcript and keep the status in sync, so your team works from the helpdesk it already uses.
Installing the widget takes a few minutes with one script, the WordPress plugin, the Shopify theme embed or Google Tag Manager. Uploaded documents and crawled pages are processed in the background, and a status shows when each source is ready to answer.
Keep reading
Best AI agents for customer support in 2026
Six platforms compared on pricing model, channels and handover.
ReadConversational AI for customer service
How it works, where it helps, and how to roll it out.
ReadCustomer support automation
The support use case, step by step.
ReadAI chatbot human handoff
When the bot should step aside, and how.
ReadTrain an AI agent on your own data
What to feed it, and what to leave out.
ReadAI agent vs chatbot
The difference, and why it matters for support.
ReadYour next customer is already messaging you.
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