Intercom pricing, and what a month actually costs. Seat prices, Fin outcomes and the add-ons that tend to grow the bill.
Intercom bills in two parts: seats and AI outcomes. On annual billing, Essential costs $29 a month per seat, Advanced $85 and Expert $132. The Fin AI agent adds $0.99 per outcome, or $9.99 for a qualified lead, charged once per conversation. Add-ons such as Copilot cost extra.
- Checked 15 September 2026
- Sources linked
- Flat-priced alternative from $39
Last updated:
How much does Intercom cost per month?
Intercom sells its helpdesk per seat. The prices on its pricing page assume annual billing, and Essential is also listed at $39 if you pay monthly.
| Plan | Price per seat | Included |
|---|---|---|
| Essential | $29 a month billed annually, $39 billed monthly | Shared inbox, help center, Fin AI agent available |
| Advanced | $85 a month billed annually | Everything in Essential, plus 20 free Lite seats |
| Expert | $132 a month billed annually | Everything in Advanced, plus 50 free Lite seats |
Source: intercom.com/pricing, checked 15 September 2026. The page doesn't show monthly-billed prices for Advanced or Expert.
How does Fin AI agent pricing work?
Fin has its own meter. Intercom bills it per outcome rather than per seat, and its Fin outcomes help article says a conversation is charged for one outcome at most.
| Outcome | Price | When it is charged |
|---|---|---|
| Resolution | $0.99 | The customer asks for no further help after Fin's last answer |
| Procedure handoff | $0.99 | A Procedure you configured completes and hands off to a person or workflow |
| Disqualification | $0.99 | Fin decides the prospect doesn't match your criteria |
| Qualification | $9.99 | Fin matches the prospect to your criteria and routes them |
| Not charged | $0 | Escalations, failed Procedures, spam and abandoned conversations |
Fin can also run standalone on another helpdesk. You then pay no seat costs, but there is a minimum monthly commitment, for example 50 outcomes. You can set a monthly outcome limit.
Which Intercom add-ons cost extra?
Once you're past seats and Fin, add-ons are usually what pushes the monthly bill up.
- Copilot
- $29 per agent a month on annual billing, or $35 if you pay monthly. Each month includes 10 free Copilot conversations.
- Proactive Support Plus
- $99 a month, which includes 500 messages.
- WhatsApp and SMS
- WhatsApp is charged per conversation and SMS per message, and both vary by region and volume. There's no public rate card, so Intercom sends you to its calculator.
- Trial
- You can try it free for 14 days, and you don't need a credit card.
What does Intercom really cost? A worked example
Say you run a three-person support team on Essential and pay annually. We used only the published prices above.
| Line item | Calculation | Monthly cost |
|---|---|---|
| 3 Essential seats | 3 × $29 | $87 |
| 500 Fin resolutions | 500 × $0.99 | $495 |
| Copilot for 3 agents | 3 × $29 | $87 |
| Total | Before WhatsApp or SMS fees | $669 |
The Fin line is the one that moves. Every conversation Fin resolves adds to it, so your real bill depends on how many that is.
Is there an Intercom discount for startups?
Yes. Intercom runs an early-stage program for companies that aren't customers yet, have up to $10M in funding and employ fewer than 15 people.
- Year 1
- 93% off. On top of that you get 300 Fin outcomes and 15 Fin qualifications free each month.
- Year 2
- 50% off, with 150 free Fin outcomes a month.
- Year 3
- The discount drops to 25%, and you get 75 free Fin outcomes a month.
What changed at Intercom in 2026?
On 12 May 2026 the company renamed itself Fin. Intercom is still the name of its helpdesk platform. Then on 10 September 2026, Salesforce completed its acquisition of Fin and said Fin will continue to serve its customers.
When we checked intercom.com on 15 September 2026, pricing hadn't changed. If you're about to sign a multi-year contract, it's worth asking how pricing and terms will be handled under the new owner.
How does Intercom pricing compare with a flat-priced AI agent?
If what your team mostly needs is AI answers on your website, WhatsApp, Instagram and Messenger, a flat plan can be easier to budget for. We go into more detail in our Intercom alternative comparison.
| Intercom with Fin | SimplyBoost | |
|---|---|---|
| Pricing unit | Seats plus AI outcomes | Flat plan with an AI reply allowance |
| Entry price | $29 per seat a month plus $0.99 per outcome | $39 a month for 500 AI replies |
| Team seats | Paid per seat | No per-seat fee |
| Channels | Messenger, email, WhatsApp and SMS charged per use | Website, WhatsApp, Instagram and Facebook Messenger |
| Handover | Inside Intercom | Email, dashboard, Slack or Zendesk, Freshdesk and Gorgias tickets |
Keep in mind that an AI outcome and an AI reply are different units. One conversation can include several replies.
Intercom pricing questions
On annual billing, Intercom costs $29 a month per seat on Essential, $85 on Advanced and $132 on Expert. If you pay monthly, Essential is $39. Fin comes on top at $0.99 per outcome, or $9.99 per qualified lead.
It's a result Intercom bills Fin for. Resolutions, completed Procedure handoffs and disqualifications cost $0.99 each, and a qualification costs $9.99. You're charged for one outcome per conversation at most, and Intercom doesn't charge for escalations, spam or abandoned conversations.
No, Fin is billed separately per outcome. You can also run Fin on another helpdesk without Intercom seats, though that comes with a minimum monthly commitment such as 50 outcomes.
No, but you can try Intercom free for 14 days without a credit card. Startups that qualify for the early-stage program can get up to 93% off in the first year.
Yes. Salesforce completed the deal on 10 September 2026. The company had renamed itself Fin in May 2026, and Intercom is still the name of the helpdesk platform.
If you mainly need AI answers across your website and messaging apps, SimplyBoost costs a flat $39, $89 or $169 a month for 500, 2,000 or 6,000 AI replies, and you don't pay per seat or per outcome.
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