Frequently asked questions

SimplyBoost is an AI agent for customer support and lead generation. You add your website, documents and FAQs, and the agent answers customer questions from that content on your website, WhatsApp and Instagram. When a question needs a person, it hands the conversation to your team.

SimplyBoost works on three channels: the chat widget on your website, WhatsApp through Meta's official WhatsApp Business Platform, and Instagram DMs. One agent and one knowledge base answer on all of them.

No. SimplyBoost takes the questions that come in again and again, like opening hours, shipping and prices, and passes the rest to your people. Complaints, refunds and anything the agent can't answer from your content go to your team by email, in the dashboard, in Slack or as a Zendesk, Freshdesk or Gorgias ticket.

During a chat the agent can ask for a name, email, phone number and company, and you choose which of them are required. Each lead is scored hot, warm or cold, and you can export your leads to CSV at any time.

Open the knowledge base in your SimplyBoost dashboard and add your sources: a website (the whole site, a single page or your sitemap), files, text snippets or question-and-answer pairs. The agent answers only from those sources. The Missing answers tab shows questions it couldn't answer, so you can add the answer and close the gap.

You can train SimplyBoost on web pages, PDF files (including scanned PDFs, which are read with OCR), Word files (.docx), plain text and CSV files, images (PNG, JPG, WEBP, GIF and BMP), typed text snippets and Q&A pairs. If you connect Shopify, your store's policies, shop details and pages are imported too.

Yes. In the knowledge base, choose Text to paste policies, product notes or any other text, or choose Q&A to add a question with its exact answer. Both work without a website or a single file.

Yes. You can upload PDF, Word (.docx), text, CSV and image files to the knowledge base, up to 50 MB per file. There is no limit on the number of files.

Usually a minute or two. Each source shows Processing until it is Ready, with an estimated ready time. Text, Q&A pairs and small files are ready within about a minute, and a website of a few hundred pages takes a few minutes.

Your Shopify store syncs automatically, weekly by default, and you can set it to daily, every two weeks or monthly, or press Sync now. Website pages are read when you add them, so after a larger change to your site, add the changed pages again and the agent uses the new version.

A page is one web page on your site, one URL. Each website source reads up to 150 pages on Starter, 500 on Growth and 1,500 on Pro, and you can add more website sources for larger sites. Files, text snippets and Q&A pairs are counted separately and don't use pages.

Copy the snippet from Channels, then Website chat widget, in your SimplyBoost dashboard and paste it into your site. There are also guides for WordPress (plugin), Shopify (app embed), Wix, Squarespace, Webflow, Google Tag Manager, React, Next.js and Vue.

There is no permanent free plan, but every account starts with a 7-day free trial with 100 AI replies. If you need more time, you can extend the trial once by another 7 days. After that, plans start at €39 a month.

It is the number of replies the agent sends in a month, across your website, WhatsApp and Instagram. One reply counts as one, however long the conversation. Automated Instagram comment-to-DM messages count too, and replies written by your team never count.

Yes, through the SimplyBoost partner program. Agencies and resellers set up and run AI agents for their clients, optionally under their own brand, and referral partners earn a commission on the customers they send us. Apply on the partner page at simplyboost.io/partners and we agree the terms with you.