Changelog. What changed in SimplyBoost, newest first.

New features, improvements, fixes and security updates across the product and the API. Each entry links to the guide that explains it.

The SimplyBoost APINew
API
Content cannot give your agent instructionsSecurity
Agent
Slack: fewer permissions, cleaner disconnectImproved
Integrations

NewAPI

The SimplyBoost API

  • Ask your agent from your own app, CRM or help desk: send a message and get the answer, its sources and suggested follow-ups.
  • Hand conversations to your team from your own tools: take over, reply as a person, hand back to the agent, resolve and reopen.
  • Read and update leads, and add, edit, refresh and remove knowledge.
  • Signed webhooks when a conversation is handed over or resolved, a lead is captured, or knowledge is ready.
  • API tokens with per-area permissions, a chatbot limit and an expiry, created by account owners in Settings → API. Included in Growth and above, and in the trial.
Read the docs
SecurityAgent

Content cannot give your agent instructions

  • Text in your knowledge, in conversations and in visitors' messages is treated as information to answer from, never as instructions. A page or message saying "ignore your rules" is not obeyed.
  • The agent can only use the tools and actions set up for it.
  • Replies cannot show images from addresses that were not in your knowledge, so a reply can never send a visitor's details to another website.
ImprovedIntegrations

Slack: fewer permissions, cleaner disconnect

  • The Slack app asks only for the five permissions it uses.
  • Disconnecting Slack, or removing the app in Slack, revokes and deletes its access token.
  • "Mirror all chats" keeps working without saving the settings again.
Read the docs
ImprovedAgent

One clear message when replies are paused

  • When the plan pauses replies (trial ended, payment failed, no replies left), visitors see one neutral message that does not reveal why, in their own language.
  • Visitors can still ask for a person while replies are paused, and a chat already with your team keeps working.
  • Notices the system writes itself (sending too fast, a failed reply) are translated into Dutch, German, French, Spanish and Italian.
Read the docs
FixedHandover

Escalation emails report what really happened

  • An escalation email the provider refused is shown as failed, with the reason (no escalation address, or not accepted), instead of as sent.
Read the docs

NewAgent

Links to your pages, and better replies

  • Links to your pages: the agent can link to the page of your website an answer came from (Optimize → Behaviour, off by default).
  • Answers quote the figure for exactly what was asked (a return fee is not a delivery fee) and say so when your knowledge does not cover something.
  • A chatbot set to one reply language now always answers in it.
  • Optimize has tabs, previews at the exact widget size, and suggestions shown as pills.
Read the docs
ImprovedAnalytics

Date ranges on Leads and Chats

  • Leads and Chats have the same date-range picker as Performance, with presets and a custom range.

ImprovedWidget

Plain links, link previews and a smoother chat

  • Links in replies are plain, clickable links by default; link previews can be switched on per chatbot.
  • A reply is no longer shown twice after the visitor's connection drops and comes back.
  • The test chat in the dashboard is always the live widget, with follow-up suggestions.
Read the docs
ImprovedAgent

Optimize: try-it questions, earlier versions and a checklist

  • Try-it questions to test a change straight away, earlier versions of your settings, and a to-do checklist.
  • Send a test escalation alert to check your team receives it.
  • A website can be refreshed again as soon as the previous refresh finishes.
Read the docs

NewChannels

STOP and START on Instagram and WhatsApp

  • A contact who sends STOP (or UNSUBSCRIBE, OPT OUT) receives no more automated messages from that account; START opts them back in.
  • Their own messages still reach you, and you can still reply to them.
FixedBookings

Booking meetings

  • Availability is checked again just before the meeting is created, so two visitors cannot book the same slot.
  • A date without a year means the next one to come; "cancel my subscription" is no longer read as cancelling a meeting.
Read the docs
NewKnowledge

Markdown files, and long pages handled properly

  • Add Markdown (.md) files to your knowledge.
  • Very long paragraphs are split properly, so nothing in a long page is lost.
  • Visitors answering your agent's question for their email or phone are never slowed down by the chat's rate limit.
Read the docs

NewKnowledge

Missing answers

  • Questions your agent could not answer are collected, with similar questions grouped together.
  • Draft an answer, save it to your knowledge and check that the agent now answers it.
  • A weekly email on Mondays lists new missing answers.
Read the docs
NewWidget

Thumbs up and down on replies

  • Visitors can rate a reply. A thumbs-down adds the question to Missing answers. It can be switched off per chatbot.
Read the docs
ImprovedLeads

Lead capture keeps only the visitor's own details

  • The agent saves only details that are the visitor's own (not, for example, an email address they mention for someone else).
  • One lead per email address per chatbot: a returning visitor updates their lead instead of creating another.
  • Card numbers typed into the chat are never saved as contact details.
Read the docs
ImprovedInstagram

Comment-to-DM: follow gate, one DM per post, results per rule

  • With the follow gate on, the DM waits until the person follows you, then arrives automatically.
  • One DM per person, per rule, per post, per day, even if they comment again.
  • Each rule shows DMs sent, replies, reply rate and leads.
Read the docs

NewKnowledge

Website crawl options, and knowledge that stays current

  • Choose the pages to read, include or skip sections of a website, and see what was read.
  • Websites can be read again daily or weekly, and only changed pages are processed.
  • Deleted knowledge stops shaping answers straight away.
  • Better retrieval: the agent finds the right passage more often, and says it does not know rather than guessing.
Read the docs

ImprovedWidget

Ask bar, larger window and transcripts

  • A new Ask bar layout, a window visitors can expand, and chat transcripts.
  • Team invitation links work end to end.
Read the docs

NewAgent

Autonomous mode, safer deletion and knowledge usage

  • Autonomous mode: the agent never hands a conversation over; it notifies your team instead.
  • A deleted chatbot is kept for 30 days and can be restored on request.
  • The Dashboard shows how much of your plan's knowledge you use, and you get an email at 80%.
  • A visitor whose identity your site verified becomes a lead automatically, with their name in the inbox.
Read the docs

NewPlatform

A redesigned dashboard and verified visitors

  • A redesigned dashboard with guided setup and one setup checklist.
  • Verified visitors: customers signed in to your own site are recognised in the chat, with signing examples for Node.js, Python and PHP.
  • Replies in the visitor's language automatically.
  • Widget: replies appear word by word, three conversation starters, an auto-open delay up to 10 seconds, and every install domain remembered.
  • Drop files anywhere on the Knowledge Base page, answer missing questions in place, and search and export a lead's company.

NewIntegrations

Slack

  • Handovers open as threads in the Slack channel you pick.
  • Reply in the thread and the customer receives it on their own channel; the customer's next messages appear in the thread.
  • Resolve and Resume bot buttons on every handover.
Read the docs

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