AI chatbot for ecommerce stores. Product advice, orders and returns on every channel.

An AI chatbot for ecommerce answers shoppers before and after they buy: sizes, stock, delivery, returns and where their order is. SimplyBoost does this in your website chat, WhatsApp and Instagram for stores of every size, from a growing Shopify shop to a large catalogue with a full support team. Answers come from your own product pages and policies, and with Shopify connected on Growth the agent looks up orders after an email code check, starts returns and exchanges and sends checkout links, while refunds and discounts wait for your approval. Plans are a flat €39, €89 or €169 a month, with no fee per resolution.

Try it free for 7 daysSee the plans
  • 100 AI replies in the trial
  • Hosted in Europe
Website chatWhatsAppInstagramOne agent, every plan

Last updated:

Wolke, sustainable fashion
Website chat
Example
I'm usually a 38. Does the linen dress run small?
It fits true to size, with a relaxed cut. Most customers who wear a 38 take the 38. If you're between sizes, the size guide suggests going down one.
Source: Size guide
OK, the 38 in sand then. Is it in stock?
Yes, the sand linen dress in 38 is in stock. Here's your checkout link.
Source: Shopify catalogue
Go to checkout
Example: a sizing question answered from the size guide, ending with a checkout link.

What does an AI chatbot handle for an online store?

Pre-sales questions work on every plan. Order lookups and returns need the Shopify store assistant, from Growth.

  1. 1

    Product questions

    Sizes, materials, compatibility and stock, from your product pages and the live Shopify catalogue.

  2. 2

    Delivery and policies

    Shipping costs, delivery times, returns windows and payment options, from your own policy pages.

  3. 3

    Where is my order

    Status and tracking after the customer confirms a 6-digit code sent to the email on the order.

  4. 4

    Returns and exchanges

    The agent collects the item and reason and creates the request in Shopify, for your team to approve.

  5. 5

    Complaints and refunds

    A missing parcel, a damaged item or a refund question goes to your team with the full chat.

What does your team see on the store side?

Store actions wait for a person in one list, and every handover arrives with the order already looked up.

  • Shopify actions: refunds, discounts and cancellations as proposals you approve with one click.
  • Handovers in Zendesk, Freshdesk, Gorgias, Slack or email, with the conversation attached.
  • Missing answers: the sizing and delivery questions your pages do not cover yet.
  • The same inbox for website, WhatsApp and Instagram conversations.
Order #2087
Example · Shopify store assistant
Delivered
Linen dress, sand, 38× 1
Customer verified with the 6-digit email code
Return: linen dress, too longWaiting for approval

Does it help shoppers on Instagram and WhatsApp too?

Yes. The same agent and catalogue answer in Instagram DMs and on WhatsApp. On Instagram, product suggestions can show as a carousel of up to 10 products.

  • An Instagram comment rule can open the DM when someone comments a keyword under a product post.
  • On WhatsApp, product answers can include an image card with the price and a link.
Wolke, sustainable fashion
Instagram
Example
Do you ship to Germany? And how long does it take?
Yes, we ship to Germany. Delivery takes 2 to 4 working days and costs €4.95, free above €75.
Source: Shipping
And returns from Germany?
Returns are free within 30 days. You'll find the return form in your order confirmation email.
Source: Returns policy
Example: a delivery question in an Instagram DM after a product post.

Which plan does an online store need?

Starter

Not included

€39a month

€31 a month billed yearly

500 AI replies a month

Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks

Growth

Covers this

€89a month

€71 a month billed yearly

2,000 AI replies a month

Everything in Starter, plus the Shopify store assistant and advanced analytics

Pro

Also covers this

€169a month

€135 a month billed yearly

6,000 AI replies a month

Everything in Growth, plus analytics export and dedicated support

Starter (€39) answers product, delivery and returns questions from your website and files on all three channels. The Shopify store assistant, with order lookups, address changes, returns, exchanges and checkout links, starts on Growth at €89 a month. There is no fee per resolution, so a busy sale weekend does not raise your bill.

Start the 7-day trialCompare the plans

How do you set it up for your store?

  1. 1Setup

    Connect Shopify

    Products, policies and pages sync, weekly by default, with a Sync now button. Not on Shopify? Add your website and a product CSV instead.

  2. 2Setup

    Add the chat to your theme

    On Shopify, switch on SimplyBoost Chat under App embeds. Elsewhere, use the snippet, the WordPress plugin or Google Tag Manager.

  3. 3Setup

    Choose what customers may do

    Address changes and self-serve cancellation are off until you switch them on. Refunds and discounts always wait for approval.

  4. 4Setup

    Connect WhatsApp and Instagram

    So shoppers get the same answers wherever they message you.

What should an online store measure?

What to measure in your first month
  • Order questions handled without a personCompare order conversations with handovers in Analytics.
  • Returns started in the chatCount the return and exchange requests in Shopify actions, and how long they wait.
  • Handovers by reasonA run of delivery complaints can point to a carrier issue rather than a gap in your answers.
  • Questions your product pages missMissing answers shows the sizing and material questions to add to your pages.

Common questions, answered

For most online stores, SimplyBoost is a strong choice because it answers product and policy questions from your own content and, with Shopify connected, handles order status, returns and exchanges itself. It works in website chat, WhatsApp and Instagram for a flat €39, €89 or €169 a month, with no fee per resolution.

Yes. Without Shopify, the agent answers product, delivery and returns questions from your website, product CSVs and documents. Order lookups and returns in the chat need a connected Shopify store and the Growth plan.

With the order number and the email on the order, or with a 6-digit code sent to that email. Shoppers who are signed in on your store, as verified visitors, skip the code.

It prepares them, and your team approves them. Refunds, discounts and cancellations are sent to Shopify actions as proposals, and nothing changes in Shopify until a person approves.

Yes. By default it replies in the language the customer writes in. You can also fix one language: English, Dutch, German, French or Spanish.

€39 a month on Starter for 500 AI replies, €89 on Growth for 2,000 with the Shopify store assistant, or €169 on Pro for 6,000. Yearly billing takes 20% off, and there are no fees per seat or per resolution.

Where to go next

Use case: Shopify and ecommerce

Order status, returns and product advice, with money matters approved by your team.

Read more

Use case: Customer support

Repeat questions answered from your own content, sensitive ones handed to your team.

Read more

Use case: Instagram comment to DM

Keyword comments become DMs, and the questions that follow get real answers.

Read more

Webshop customer service

Where is my order, returns, address changes and product advice for online stores.

Read more

Shopify AI chatbot

The store assistant: order lookups, returns, exchanges and checkout links.

Read more

Guide: Shopify

Connect your store and choose what the store assistant may do.

Read more

24/7 customer support

Answers at night and at the weekend, with your team taking over in the morning.

Read more

WhatsApp customer support

Support on the official WhatsApp Business Platform, with handover to your team.

Read more

Pricing

€39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies. 20% off yearly, no seat fees.

Read more

Other industries

Terms used on this page

All industries

Try SimplyBoost with your own content

Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.

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  • 7 days, 100 AI replies
  • From €39 a month
  • Hosted in Europe