AI dealer support for e-bike brands. Compatibility, firmware, parts and warranty answered from your manuals, in the dealer's language.
E-bike brands and importers serve hundreds of bike shops, and the spring peak lands on a small support desk. Dealers ask which battery fits which frame year, whether a display works with the new firmware, what the warranty says about a cell failure, and where the exploded view is. SimplyBoost answers from your own dealer manuals, parts lists, compatibility tables and warranty conditions, inside your signed-in dealer portal or on WhatsApp, in Dutch, French, German, Spanish or English. Warranty claims go to your service team with the full conversation. Hosted in Europe.
- 100 AI replies in the trial
- No credit card
- Hosted in Europe
Last updated:
What do bike shops ask a brand in spring?
- 1
What fits what
Batteries, motors, displays, chargers and racks by frame year. The agent reads your compatibility tables and parts lists and gives the part number and the frames it fits.
- 2
Firmware and diagnostics
Which firmware a display needs, what an error code means, which steps to try before a motor goes back. Answered from your dealer manual.
- 3
Warranty terms
Battery capacity thresholds, what counts as a cell failure, what voids cover. The agent quotes your conditions and sends the claim to service.
- 4
Documents and training
Exploded views, torque values, assembly instructions and the dealer training schedule, found in seconds instead of a search through the portal.
What about the mechanic with the bike on the stand?
A WhatsApp line for mechanics, answered by the same agent from the same dealer manual.
- Error codes and diagnostic steps while the customer waits.
- In the mechanic's language: Dutch, French, German, Spanish or English.
- Mechanics who sign in to the portal are recognised, so the agent knows which shop they belong to.
What does your dealer desk see?
The spring peak becomes a list of claims and real questions, with the shop, the frame number and the conversation attached.
- Warranty claims as a Zendesk or Freshdesk ticket, or a Slack thread.
- Missing answers: the questions your manuals did not cover, often a sign that a compatibility table needs an update.
- Every dealer contact on the Leads page, exported to CSV or sent to your CRM through an action.
500 Wh battery on a 2023 Route shows 62% capacity after 14 months. Dealer asks for a replacement under the battery warranty.
Which plan does an e-bike brand need?
Starter
Covers this€39a month
€31 a month billed yearly
500 AI replies a month
Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks
Growth
Also covers this€89a month
€71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus the Shopify store assistant and advanced analytics
Pro
Also covers this€169a month
€135 a month billed yearly
6,000 AI replies a month
Everything in Growth, plus analytics export and dedicated support
Every plan includes 3 AI agents, document upload, handover and WhatsApp. Brands with hundreds of dealers usually take the enterprise plan: more replies for the spring peak, a dedicated account manager, help with the rollout and, by agreement, your own name and logo on the chat.
How do you set it up before the season?
- 1Setup
Upload the dealer documentation
Dealer manual, compatibility tables, parts lists with exploded views, warranty conditions and firmware notes. Replace a file when a new revision comes out.
- 2Setup
Put it in the dealer portal
Add the chat to signed-in pages only. Dealers are recognised by their verified email; the chat resets when they sign out.
- 3Setup
Open a mechanic line on WhatsApp
Connect a WhatsApp Business number through Meta's own signup. The same agent answers from the same manual.
- 4Setup
Route claims to service
Send warranty claims and goodwill requests to your service team in Zendesk, Freshdesk, Gorgias or Slack.
What should a brand measure?
- Dealer questions answered without a callConversations that ended without a handover, per week, next to the call volume at the dealer desk during the peak.
- Questions per model and partSearch conversations by model or part to see which compatibility table needs work.
- Gaps in the documentationMissing answers shows what dealers asked that no file covered.
- Claims handed overHandovers by reason, so service sees its real workload in spring.
Common questions, answered
Yes, from your own compatibility tables and parts lists. Upload them as PDF or CSV and the agent gives the part number, the frames and years it fits and the firmware it needs.
It knows what is in your dealer manual. Upload the manual and the agent walks a mechanic through the steps for an error code, in the mechanic's language.
It quotes your warranty conditions, collects the frame number, part and dealer details and hands the claim to your service team in Zendesk, Freshdesk, Gorgias or Slack with the whole conversation.
It answers from your documents and hands stock and order questions to your dealer desk. Connecting it to an ordering system is possible through actions and webhooks; ask us about your setup.
That is the point. Dealers get answers at once, including evenings and Saturdays, and your desk receives only the claims and the hard questions, with the conversation attached.
You choose. Add the chat to signed-in portal pages only, ask unverified visitors to sign in first, or run a second agent on your public site with public documents only. Every account includes 3 agents.
Where to go next
Use case: Customer support
Repeat questions answered from your own content, sensitive ones handed to your team.
Read moreUse case: WhatsApp automation
Your WhatsApp number answered from your own content, with your team one tap away.
Read moreUse case: Lead generation
Visitors get answers, you get their details with a Hot, Warm or Cold rating.
Read moreGuide: knowledge base
Add your website, PDFs, Word files, CSVs, text and Q&As.
Read moreGuide: verified visitors
Signed-in customers skip the email code check.
Read moreGuide: WhatsApp
Connect your WhatsApp Business number through Meta's own signup.
Read moreGuide: handover and inbox
When the agent hands over, how your team is alerted and how they reply.
Read moreGuide: actions and webhooks
Send data to HubSpot, Salesforce, Google Sheets, Stripe, Zendesk or Slack.
Read moreCustomer support in Europe
Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.
Read moreOther industries
Terms used on this page
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- From €39 a month
- Hosted in Europe