What is a knowledge base for an AI chatbot?
A knowledge base is the collection of content an AI chatbot answers from: website pages, documents, FAQs, product data and policies. The agent searches it for every question, so what is in the knowledge base decides what the agent can answer well.
Also called: chatbot knowledge base, AI knowledge base, KB.
By Santhul Joseph, AI EngineerUpdated
What goes into a good knowledge base
- The questions customers ask most, with your real answers.
- Prices, opening hours, delivery and return rules.
- Product or service details, including exceptions and what you don't offer.
- How to book, cancel or reschedule.
- Recent changes, so old pages don't contradict new ones.
How to keep it useful
Start with what you already have: your website, a price list, a brochure. Then let real conversations show you what's missing. A dentist might find patients keep asking about parking, a webshop about gift wrapping. Add the answer once and it's used every time after.
Update or remove outdated documents. If two sources disagree, the agent has no way of knowing which one is current.
The SimplyBoost Knowledge Base
Add a whole website, one page or a sitemap. Upload PDFs (scanned ones too), Word files, .txt, CSV and images. Write text snippets and Q&A pairs, and if you sell on Shopify, add your store's policies and pages.
Every plan can use every source type, each file can be up to 50 MB, and there is no limit on the number of files, so you never have to decide what to leave out.
Questions people ask
What file types can I add to a SimplyBoost agent?
PDFs (including scanned ones), Word (.docx), .txt, CSV and images, plus website pages, text snippets, Q&A pairs and Shopify policies and pages. Each file can be up to 50 MB.
Is there a limit on how many files I can add?
No. There is no limit on the number of files, on any plan, including Starter. Each file can be up to 50 MB.
Do I need a separate knowledge base for WhatsApp and Instagram?
No. In SimplyBoost, WhatsApp uses the same knowledge as your website, and the agent answers Instagram DMs from your knowledge too.