What is an AI chatbot?
An AI chatbot is a program that holds a written conversation with people and uses a large language model to understand questions typed in their own words and write replies, instead of choosing from a fixed set of buttons and scripted answers.
Also called: AI chat assistant, AI-powered chatbot, GPT chatbot.
By Santhul Joseph, AI EngineerUpdated
How an AI chatbot works
- The customer types a question in their own words, typos and all.
- The chatbot works out what is being asked, using the conversation so far.
- A business chatbot then looks up the answer in the company's own content, such as its website and documents.
- A language model writes the reply in plain language, usually in the customer's own language.
- When it can't help, a good chatbot says so and passes the conversation to a person.
Where businesses use one
A clinic answering questions about opening hours and insurance at 11 at night. A webshop answering "do you ship to Belgium?" for the hundredth time. A real estate agent collecting the details of someone looking for a three-bedroom flat.
The common thread is the same questions arriving again and again, often outside working hours, on the website, WhatsApp and Instagram at once.
AI chatbots in SimplyBoost
The SimplyBoost agent answers on your website, WhatsApp and Instagram from the knowledge you give it, in the language the customer writes in. It captures leads, books meetings in Google Calendar and hands conversations to your team when needed.
Every channel is on every plan. You pay a flat €39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies, with nothing per seat, per conversation or per channel.
Questions people ask
Is an AI chatbot the same as ChatGPT?
No, although many use the same kind of model. ChatGPT answers from what it learned in general training. A business AI chatbot is set up to answer from that business's own content and to stay on its topics.
How much does an AI chatbot cost?
It depends on the pricing model: per seat, per conversation, per resolution or a flat monthly price. SimplyBoost is flat, at €39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies, with no per-seat or per-conversation fees.
Can an AI chatbot answer in other languages?
Yes, most modern ones can. SimplyBoost replies in the language the customer writes in, or you can fix it to English, Spanish, French, German or Dutch.