An AI agent for machine builders, built on your own manuals. Fault codes, maintenance intervals and spare-part numbers answered for your engineers, dealers and customers, in their language.

SimplyBoost is an AI agent for machine builders that answers fault codes, maintenance steps and spare-part numbers from the builder's own manuals, for service engineers, dealers and customers. A machine builder's knowledge sits in service manuals, electrical schematics, parts lists and the heads of three senior engineers. Every day someone needs a piece of it: a customer's operator with a fault code on the display, a new engineer on his first call-out, a dealer in Germany asking which filter fits the 2019 model. SimplyBoost gives them one agent that answers from your documentation, with the chapter or the drawing number in the answer. It runs on the signed-in pages of your service portal and on a WhatsApp number for the engineer standing at the machine. What it cannot answer from your files, a service request, a quote, a modification, it hands to your service desk with the machine number and the whole conversation.

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  • 100 AI replies in the trial
  • Hosted in Europe
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Last updated:

Veldhuis Machinery · Service portal
Website chat
Example
Onze VX-400 geeft storing E-217 en stopt na een paar minuten. Wat is dat en wat kunnen we zelf doen?
E-217 is een temperatuurbeveiliging van de hoofdaandrijving. Controleer eerst het luchtfilter van de motorkoeling (hoofdstuk 7.3) en of de omgevingstemperatuur onder 40 °C blijft. Blijft de melding terugkomen na een reset, dan is de temperatuursensor T2 aan de beurt; dat is onderdeel 40-2213.
Bron: Servicehandleiding VX-400, h. 7.3 en onderdelenlijst
Filter was vol. Loopt weer. Kunnen jullie wel een monteur plannen voor volgende week, de sensor zat al op de lijst.
Goed om te horen. Ik geef de aanvraag door aan de servicedesk met het machinenummer en dit gesprek; zij plannen de monteur en bevestigen per e-mail.
Handed to your team · Service request
Example: a customer's operator in Belgium with a fault code, answered from the service manual inside the signed-in portal.

What do people ask a machine builder every day?

  1. 1

    Fault codes and what to do first

    The code on the display, the cause, the first checks the operator can do. From the service manual, with the chapter in the answer, so the call-out is for the cases that need one.

  2. 2

    Maintenance intervals and procedures

    Which filter at 500 hours, the torque on the drive belt, the lubricant that is approved. From the maintenance schedule and the work instructions.

  3. 3

    Spare parts and compatibility

    The part number for this model and build year, what it replaced, what fits the older series. From the parts list and the exploded views.

  4. 4

    Service requests, quotes and modifications

    The agent collects the machine number, the symptom and the contact, and hands it to your service desk or sales in Zendesk, Freshdesk, Gorgias or Slack.

A WhatsApp line for the engineer at the machine

The same agent on a WhatsApp Business number, for your own field engineers and your dealers' technicians, with the manual in their pocket.

  • Procedures, settings and part numbers from the same manuals as the portal.
  • In the engineer's language, with the chapter or the drawing number named.
  • Your service desk sees every conversation in the inbox and can take over.
Veldhuis Machinery · Service line
WhatsApp
Example
VX-400 bouwjaar 2021, ik moet de aandrijfriem spannen. Welke waarde en welk gereedschap?
Riemspanning 350 N, gemeten met de spanningsmeter 90-0110 midden tussen de poelies. Procedure in hoofdstuk 9.2: motor uit, hoofdschakelaar vergrendeld, dan de spanrol met de M12-bout afstellen. Na 50 uur opnieuw meten.
Bron: Servicehandleiding VX-400, h. 9.2
Top, gelukt.
Example: a new engineer on a call-out, asking the agent instead of calling a colleague.

What does your service desk see?

A service request arrives with the machine number, the fault code and the conversation attached, and the questions engineers ask show where the manual falls short.

  • Service requests as a Zendesk or Freshdesk ticket, quotes to sales, in Slack or by email.
  • Missing answers: the questions no manual or bulletin covered, a to-do list for your technical writers.
  • Every customer and dealer contact with company and machine number on the Leads page, exported to CSV or sent to your CRM.
Handed to your team
Example · Packaging line, De Groot Food (customer) on website chat
Open
ReasonService request
Response target 4 h
Summary for your team

VX-400, machine number 21-0387, fault E-217 twice this week; the operator cleaned the filter and asks for a visit to replace temperature sensor T2 (part 40-2213). Contact: Bram Dekker, maintenance.

Zendesk ticket
The full conversation is attached

Where does a machine builder use it?

Your own service engineers

A new engineer asks the agent what a senior colleague would know by heart. The senior colleague gets fewer calls.

Customers' operators and maintenance

First checks for a fault code before anyone drives out. In the signed-in portal, so the manuals stay with your customers.

Dealers and agents abroad

A dealer in Germany or France asks in its own language and gets the same answer as your desk in Dutch.

Night shifts and weekends

A line that stops at 02:00 gets its first checks at 02:00. The service request is waiting for your desk in the morning.

New machine series

Add the manual and the parts list of the new series and the agent knows it the same day, in the portal and on WhatsApp.

Staff who do not read Dutch

The agent answers in the language the person writes in, from your Dutch documentation.

Which plan does a machine builder need?

Starter

Not included

€39a month

€31 a month billed yearly

500 AI replies a month

Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks

Growth

Covers this

€89a month

€71 a month billed yearly

2,000 AI replies a month

Everything in Starter, plus the Shopify store assistant and advanced analytics

Pro

Also covers this

€169a month

€135 a month billed yearly

6,000 AI replies a month

Everything in Growth, plus analytics export and dedicated support

Growth includes 3 AI agents, document upload, verified visitors for the service portal, WhatsApp and handover, with 2,000 AI replies a month. Builders with a large installed base or several dealer markets usually take the enterprise plan: more replies, a dedicated account manager and the chat in your own name.

Start the 7-day trialCompare the plans

How do you set it up?

  1. 1Setup

    Upload the service documentation

    Service manuals per series, maintenance schedules, parts lists, service bulletins, work instructions. PDFs (scanned ones too) up to 50 MB, Word files, CSVs.

  2. 2Setup

    Put it in the service portal

    Add the chat to the signed-in pages. Customers, dealers and engineers are recognised by their verified email; the chat resets when they sign out.

  3. 3Setup

    Open a service line on WhatsApp

    Connect a WhatsApp Business number through Meta's own signup, for the engineer at the machine.

  4. 4Setup

    Route requests and quotes

    Service requests to the desk, quotes and modifications to sales, in Zendesk, Freshdesk, Gorgias or Slack.

What should a machine builder measure?

What to measure in your first month
  • Fault codes solved without a call-outConversations about a fault code that ended without a handover, per month, next to the service desk's call volume.
  • Questions per engineer in the first 90 daysWhat new engineers ask most, which is the training programme written by them.
  • Gaps in the manualsMissing answers shows what operators and engineers asked that no manual covered, so the next revision writes itself.
  • Service requests handed overHandovers by reason and machine series, so service sees the real workload per series.

Common questions, answered

Yes. Put the chat on a signed-in page, your service portal or intranet, and show it to signed-in users only. Engineers are recognised by their verified email and the agent answers from the manuals, schedules and work instructions you uploaded. It is the same agent your dealers and customers use, or a separate one with its own documents.

Yes. It replies in the language the person writes in, or in one fixed language you choose: Dutch, French, German, Spanish or English. One set of Dutch manuals serves your dealer in Germany and your engineer who writes in English.

It says so, instead of guessing, and offers your service desk. The question is recorded under Missing answers, so your technical writers see which codes and procedures the documentation still lacks.

It reads the text in PDFs, scanned pages included, and in Word files and CSVs. Parts lists and the text of exploded-view pages work well; it answers with the drawing number and the position, and the engineer opens the drawing. It does not interpret a diagram as an image.

Not from documents. It answers procedures and part numbers from your files, collects the machine number and the symptom, and hands the request to your service desk. Connecting it to your service management or ERP system is enterprise work; talk to us about what you need.

Yes. Add the chat to the signed-in pages only; nothing is shown to the public. Your documents are stored and processed in Europe, with a data processing agreement.

Where to go next

Use case: Customer support

Repeat questions answered from your own content, sensitive ones handed to your team.

Read more

Use case: WhatsApp automation

Your WhatsApp number answered from your own content, with your team one tap away.

Read more

Guide: verified visitors

Signed-in customers skip the email code check.

Read more

Guide: knowledge base

Add your website, PDFs, Word files, CSVs, text and Q&As.

Read more

Guide: missing answers

The questions your agent could not answer, ready to fill in.

Read more

Guide: WhatsApp

Connect your WhatsApp Business number through Meta's own signup.

Read more

Guide: handover and inbox

When the agent hands over, how your team is alerted and how they reply.

Read more

Customer support in Europe

Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.

Read more

Other industries

Terms used on this page

All industries

Try SimplyBoost with your own content

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  • 7 days, 100 AI replies
  • From €39 a month
  • Hosted in Europe

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