AI service support for forklift and material-handling dealers. Error codes, parts and service intervals answered from your manuals, while the truck is still on the shop floor.
Forklift importers and dealers keep mixed fleets running for customers who lose money every hour a truck stands still. Service technicians ask what an error code means, which part number fits which serial, what the service interval is and what the safety inspection requires. B2B buyers ask about capacities, mast heights and battery options. SimplyBoost answers from your own workshop manuals, parts catalogues, service schedules and datasheets, on a WhatsApp line for technicians on site, in your signed-in service portal or on your website, in Dutch, French, German, Spanish or English. Parts orders, warranty claims and quotes go to your team with the full conversation. Hosted in Europe.
- 100 AI replies in the trial
- No credit card
- Hosted in Europe
Last updated:
What do technicians ask a forklift dealer's service desk?
- 1
What an error code means
And what to check first, from your workshop manual, so the truck is back in the aisle before the service desk even hears about it.
- 2
Which part fits
By model and serial range, from your parts catalogue. Part number, figure and item, with the serials it fits.
- 3
Service intervals and inspections
Hours-based schedules, fluid specs, torque values and what the periodic safety inspection requires, from your service documentation.
- 4
Specs for the sales side
Capacities, mast heights, turning radius, battery and charger options from your datasheets, for buyers and sales reps.
What about the B2B buyer on your website?
A second agent on the public website answers buyers from your datasheets and collects the lead, while the service agent stays behind the portal login.
- Capacities, lift heights and battery options from your datasheets.
- Leads with company and fleet size on the Leads page, sent to your CRM.
- Quotes and site surveys handed to your sales team.
What does your service desk see?
Fewer calls from the shop floor, and work-order notes, parts orders and claims that arrive with the serial and the conversation attached.
- Parts orders, warranty claims and work-order notes as a Zendesk or Freshdesk ticket, or a Slack thread.
- Missing answers: the questions your manuals did not cover, often a model that needs a bulletin.
- Buyer leads with company and fleet size, exported to CSV or sent to your CRM through an action.
Mast sensor LS-2504 for an EX 25 (serial 2022-11043), error 504 returning after calibration. Technician asks for next-day delivery to the customer site.
Which plan does a forklift dealer need?
Starter
Covers this€39a month
€31 a month billed yearly
500 AI replies a month
Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks
Growth
Also covers this€89a month
€71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus the Shopify store assistant and advanced analytics
Pro
Also covers this€169a month
€135 a month billed yearly
6,000 AI replies a month
Everything in Growth, plus analytics export and dedicated support
Every plan includes 3 AI agents, document upload, handover and WhatsApp. Dealers with several branches and large fleets under contract usually take the enterprise plan: more replies, a dedicated account manager, help with the rollout and, by agreement, your own name and logo on the chat.
How do you set it up?
- 1Setup
Upload the service documentation
Workshop manuals, parts catalogues, service schedules, inspection checklists, datasheets and a CSV of models with serial ranges.
- 2Setup
Open a technician line on WhatsApp
Connect a WhatsApp Business number through Meta's own signup. Technicians are known by their number.
- 3Setup
Put a service agent behind the portal login
Add the chat to signed-in pages only; technicians are recognised by their verified email. A second agent serves buyers on the public site from datasheets.
- 4Setup
Route orders, claims and quotes
Parts orders and claims to service, quotes and site surveys to sales, in Zendesk, Freshdesk, Gorgias or Slack.
What should a dealer measure?
- Technician questions answered without a callConversations that ended without a handover, per week, next to the call volume at the service desk.
- Most-asked error codes and modelsSearch conversations by code or model to see which fleet needs a bulletin.
- Gaps in the documentationMissing answers shows what technicians asked that no file covered.
- Leads and quotes from the websiteLeads by rating and handovers to sales, per month.
Common questions, answered
Yes, from your own workshop manuals and error-code lists. Upload them and the agent walks a technician through the checks for a code, on site, in the technician's language.
It answers from the documents you upload, so a dealer carrying several brands uploads the manuals it is allowed to share for each. You can also run one agent per brand; every account includes 3.
It hands work-order notes, parts orders and claims to your service desk with the serial and the conversation. Connecting it to a dealer management or ordering system is possible through actions and webhooks; ask us about your setup.
Yes. Connect a WhatsApp Business number and the same agent answers from the workshop manual and parts catalogue, in the technician's language, next to the truck.
Yes, with a second agent that uses only your datasheets and public pages. It answers capacities, lift heights and options, collects the lead with company and fleet size and hands quotes and site surveys to sales.
SimplyBoost is a Dutch company from Utrecht, hosted in Europe, and we sign a data processing agreement with you. The enterprise plan adds a dedicated account manager for a rollout across branches.
Where to go next
Use case: Customer support
Repeat questions answered from your own content, sensitive ones handed to your team.
Read moreUse case: WhatsApp automation
Your WhatsApp number answered from your own content, with your team one tap away.
Read moreUse case: Lead generation
Visitors get answers, you get their details with a Hot, Warm or Cold rating.
Read moreGuide: knowledge base
Add your website, PDFs, Word files, CSVs, text and Q&As.
Read moreGuide: verified visitors
Signed-in customers skip the email code check.
Read moreGuide: WhatsApp
Connect your WhatsApp Business number through Meta's own signup.
Read moreGuide: handover and inbox
When the agent hands over, how your team is alerted and how they reply.
Read moreGuide: actions and webhooks
Send data to HubSpot, Salesforce, Google Sheets, Stripe, Zendesk or Slack.
Read moreCustomer support in Europe
Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.
Read moreOther industries
Terms used on this page
Try SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- No credit card required
- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe