AI dealer support for agricultural and garden machinery importers. Part numbers, exploded views and service procedures from your own parts lists, when the harvest cannot wait.
Importers of tractors, harvesters, mowers and power tools carry parts catalogues with tens of thousands of lines, and their dealers call most during harvest and mowing season. Technicians ask which part number fits which serial range, what the exploded view shows, which service interval applies and what a diagnostic code means. SimplyBoost answers from your own illustrated parts lists, workshop manuals, service bulletins and price lists, inside your signed-in dealer portal or on a WhatsApp line for technicians in the field, in Dutch, French, German, Spanish or English. Warranty claims and parts orders go to your parts desk with the full conversation. Hosted in Europe.
- 100 AI replies in the trial
- No credit card
- Hosted in Europe
Last updated:
What do dealers ask a machinery importer in season?
- 1
Which part number
By model and serial range. The agent reads your illustrated parts lists and tells the technician the number, the figure it is on and the serials it fits.
- 2
What the diagnostic code means
And what to check first, from your workshop manual, so the machine is back in the field before the parts desk even hears about it.
- 3
Service intervals and procedures
Fluid specs, torque values, filter sets per model. Answered from your service schedules, not from memory.
- 4
What the warranty covers
Wear parts, seasonal use, operator error. The agent quotes your conditions and hands the actual claim to your service team.
Does it work for garden and park machinery too?
Mowers, chainsaws, blowers and robotic mowers have the same questions and a spring peak. The same agent answers from the same kind of parts list.
- Part numbers for the dealer's parts counter, with the exploded view figure.
- Spring season: hundreds of small dealers with the same five questions, answered at once.
- In the dealer's language: Dutch, French, German, Spanish or English.
What does your parts desk see?
Fewer calls in harvest season, and the urgent ones arrive with the part number, the serial and the dealer already attached.
- Urgent parts requests and warranty claims as a Zendesk or Freshdesk ticket, or a Slack thread.
- Missing answers: the questions your parts lists did not cover, often an outdated figure or a missing serial range.
- Every dealer contact on the Leads page, exported to CSV or sent to your dealer management system through an action.
Knotter needle KN-8814-B for a BX 340 (serial 2021-07812) needed today; customer has 30 hectares left to bale.
Which plan does a machinery importer need?
Starter
Covers this€39a month
€31 a month billed yearly
500 AI replies a month
Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks
Growth
Also covers this€89a month
€71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus the Shopify store assistant and advanced analytics
Pro
Also covers this€169a month
€135 a month billed yearly
6,000 AI replies a month
Everything in Growth, plus analytics export and dedicated support
Every plan includes 3 AI agents, document upload, handover and WhatsApp. Importers with large catalogues and many dealers usually take the enterprise plan: more replies for the season, a dedicated account manager, help with the rollout and, by agreement, your own name and logo on the chat.
How do you set it up before the season?
- 1Setup
Upload the parts lists and manuals
Illustrated parts lists per model, workshop manuals, service schedules, bulletins and a CSV of part numbers with model and serial ranges. Replace a file when a revision comes out.
- 2Setup
Put it in the dealer portal
Add the chat to signed-in pages only. Dealers are recognised by their verified email; the chat resets when they sign out.
- 3Setup
Open a technician line on WhatsApp
Connect a WhatsApp Business number through Meta's own signup, for technicians in the field.
- 4Setup
Route urgent requests to the parts desk
Urgent parts, warranty claims and loan machines to the right team in Zendesk, Freshdesk, Gorgias or Slack.
What should an importer measure?
- Parts questions answered without a callConversations that ended without a handover, per week, next to the call volume at the parts desk in season.
- Most-asked models and figuresSearch conversations by model or part number to see which parts list needs work.
- Gaps in the parts listsMissing answers shows what dealers asked that no file covered.
- Urgent requests handed overHandovers by reason, so the parts desk sees its seasonal load.
Common questions, answered
Yes, when your parts list states the serial ranges a part fits. Upload the illustrated parts list as PDF or a CSV of part numbers with model and serial ranges, and the agent answers from it, naming the figure.
It reads the text in your parts lists: the figure numbers, item numbers, part numbers and descriptions. It tells a technician which figure and item to look at; the drawing itself stays in your portal.
It answers from your documents and hands stock and order questions to your parts desk, marked urgent when the technician says so. Connecting it to a dealer ordering system is possible through actions and webhooks; ask us about your setup.
The agent answers from the importer's own documents. A multi-brand dealer uses each importer's agent, or an importer group uploads the documents of every brand it carries. Every account includes 3 agents.
Yes. Connect a WhatsApp Business number and the same agent answers from the workshop manual and parts lists, in the technician's language, from the tractor seat.
That is the point. Dealers get answers at once, including evenings and weekends, and your parts desk receives only the urgent orders and the claims, with the conversation attached.
Where to go next
Use case: Customer support
Repeat questions answered from your own content, sensitive ones handed to your team.
Read moreUse case: WhatsApp automation
Your WhatsApp number answered from your own content, with your team one tap away.
Read moreUse case: Lead generation
Visitors get answers, you get their details with a Hot, Warm or Cold rating.
Read moreGuide: knowledge base
Add your website, PDFs, Word files, CSVs, text and Q&As.
Read moreGuide: verified visitors
Signed-in customers skip the email code check.
Read moreGuide: WhatsApp
Connect your WhatsApp Business number through Meta's own signup.
Read moreGuide: handover and inbox
When the agent hands over, how your team is alerted and how they reply.
Read moreGuide: missing answers
The questions your agent could not answer, ready to fill in.
Read moreCustomer support in Europe
Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.
Read moreOther industries
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