What is a multilingual chatbot?
A multilingual chatbot is a chatbot that can hold a conversation in several languages, ideally replying in whatever language the customer writes in, without a separate script or translated content for each one.
Also called: multilingual AI chatbot, multi-language chatbot, multilingual AI agent.
By Santhul Joseph, AI EngineerUpdated
The old way and the new way
Scripted chatbots did languages the hard way: every flow and every answer was written again for each language, and a menu asked visitors to pick theirs first. AI chatbots built on large language models read and write the main European languages, so one set of content can answer a question asked in Dutch, French or German.
Your content doesn't have to be translated first. A shop with its returns policy in English can still answer a German customer in German, because the model reads the English text and writes the reply in German.
Why it matters in Europe
Europe is many markets side by side. A Belgian webshop gets questions in Dutch and French on the same day, a Swiss clinic in German and French, a hotel in Spain in Spanish, English and German. People write more easily in their own language, and plenty of them simply leave when a chat only answers in English.
Languages in SimplyBoost
- The agent replies in the language the customer writes in, automatically.
- You can also fix it to one language: English, Spanish, French, German or Dutch.
- One set of knowledge serves every language, so a Belgian shop answers in Dutch and French from the same pages.
- It works the same on your website, WhatsApp and Instagram, on every plan.
- SimplyBoost is hosted in Europe, with a data processing agreement for your customers' conversations.
Questions people ask
Do I need to translate my website for a multilingual chatbot?
No. An AI chatbot can read your content in one language and answer in another. With SimplyBoost you add your website once, and the agent replies in the language the customer writes in.
Which languages does SimplyBoost reply in?
By default it replies in the language the customer writes in. If you want one fixed language, you can choose English, Spanish, French, German or Dutch.
Can a Belgian business answer customers in Dutch and French?
Yes. Leave the language on automatic, and the agent answers a customer from Ghent in Dutch and a customer from Liège in French, from the same knowledge.