What is an AI support agent?
An AI support agent is software that answers customer questions in a conversation, using your own content as its source, and takes simple actions along the way: capturing a lead, booking a meeting or handing the conversation to a person.
Also called: AI customer service agent, AI agent for customer support.
By Santhul Joseph, AI EngineerUpdated
How it differs from a classic chatbot
A classic chatbot follows a script: buttons, menus and fixed answers. When a customer types something the script didn't expect, it gets stuck.
An AI support agent reads the question in the customer's own words, finds the answer in your website pages and documents, and replies in plain language. It also knows when it should not answer and a person should take over.
What a good AI support agent does
- Answers from your knowledge, not from guesses, and lets you see the questions it could not answer.
- Replies in the customer's language.
- Works where your customers already are: your website, WhatsApp and Instagram.
- Collects contact details when there is a sales opportunity.
- Hands over to your team with the full conversation, for complaints, billing, legal questions or anything it can't solve.
The SimplyBoost AI agent
SimplyBoost learns from your website, PDFs (including scanned ones), Word documents, text and Q&A pairs. It answers on your website, WhatsApp and Instagram, replies in the language the customer writes in, captures leads, books meetings in Google Calendar and hands conversations to your team by email, in the dashboard or in Slack.
Plans are a flat €39, €89 or €169 a month, with no fees per seat or per resolution.
Questions people ask
Will an AI support agent replace my support team?
No. It takes the repetitive questions so your team can spend its time on the conversations that need a person. When a customer asks for someone, or the agent can't help, it hands over.
What happens when the agent doesn't know the answer?
In SimplyBoost, questions the agent could not answer are collected under Missing answers. Add the answer there and the agent uses it from then on.
How long does it take to set up?
Adding a website usually takes a few minutes to process. You can then test the agent in the dashboard and add it to your site with one snippet, the WordPress plugin or the Shopify app embed.