AI guest service for holiday parks and campsites. Check-in, dogs, bikes and pool hours answered on WhatsApp in the guest's language, from your own park rules.
A park reception answers the same forty questions every summer day: when can we check in, is the dog allowed, do you rent bikes, what time does the pool close, can we cancel. Guests ask on WhatsApp from the car, in Dutch, German, French or English. SimplyBoost answers from your own park rules, price lists and facility pages, on WhatsApp and on your website, around the clock. Anything that needs a person, a late arrival, a broken heater, a request to change dates, goes to the reception team on Slack or by email with the whole conversation. Hosted in Europe.
- 100 AI replies in the trial
- Hosted in Europe
Last updated:
What do guests ask a holiday park?
- 1
Arrival and check-in
What time, where to park, early check-in, late arrival. The agent answers from your park rules and tells a late guest how the key box works.
- 2
Facilities and prices
Pool and sauna hours, bike rental, the restaurant, the shop, Wi-Fi. From your facility pages and price list, per season.
- 3
Pets, rules and quiet hours
Which accommodations allow dogs, leash rules, barbecues, visitors, quiet hours. Quoted from the rules, so every guest gets the same answer.
- 4
Cancellation, payment and changes
Your cancellation terms and payment deadlines, answered; a request to change dates goes to reservations with the booking number.
Asked about forty times a day in July
Kunnen we eerder inchecken? We zijn er al om 12 uur.
Inchecken kan vanaf 15:00. Vanaf 12:00 bent u welkom bij het zwembad, de speeltuin en het restaurant; de auto kan op P1.
The reception keeps answering, even when the queue reaches the door
In July and August the reception phone and the WhatsApp line ring at once. The agent takes the questions that have a written answer, so the team at the desk can look up and talk to the family in front of them.
- Answers on WhatsApp before the guest reaches the barrier.
- One set of park rules serves Dutch, German, French and English guests.
- Season prices change once in your documents and the answers change with them.
Availability and date changes stay with your reservations team
The agent does not see your booking system. It answers what is written, collects what reservations needs and hands the request over with the booking number.
- Booking numbers, dates and accommodation type collected in the chat.
- Handed to reservations by email, Slack or your helpdesk, with the conversation.
- Connect it to your park software through actions and webhooks when you want more.
What does the reception team see?
Fewer repeat questions on the phone, and the requests that need a person arriving with the booking number and the accommodation attached.
- Late arrivals, broken heating and date changes as a Slack thread or an email to the reception inbox.
- Missing answers: the questions guests asked that the park rules did not cover, ready to add before the next season.
- Every guest contact with language and accommodation on the Leads page, exported to CSV or sent to your CRM.
Guest reports the heating in bungalow Wald 14 stopped at 22:10; thermostat shows E3. Agent gave the night number and asked for a photo of the display. Guest asks for a visit tonight.
Which plan does a park need?
Starter
Covers this€39a month
€31 a month billed yearly
500 AI replies a month
Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks
Growth
Also covers this€89a month
€71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus the Shopify store assistant and advanced analytics
Pro
Also covers this€169a month
€135 a month billed yearly
6,000 AI replies a month
Everything in Growth, plus analytics export and dedicated support
Every plan includes 3 AI agents, document upload, handover and WhatsApp. A single park with one WhatsApp line usually starts on Starter or Growth; a group with several parks and languages takes the enterprise plan: more replies for the season, a dedicated account manager, help with the rollout and, by agreement, your own park name and logo on the chat.
How do you set it up before the season?
- 1Setup
Upload the park documents
Park rules, the facility pages, the price list per season, the cancellation terms and the arrival letter. PDFs, your website or plain text, up to 50 MB a file.
- 2Setup
Connect the guest WhatsApp line
Connect your WhatsApp Business number through Meta's own signup. The agent answers the guest questions; your team sees every conversation in the inbox.
- 3Setup
Put the chat on the website
One snippet on the booking and information pages, in your park's colours, with Google Calendar if you want guests to book a bike or a table.
- 4Setup
Route what needs a person
Late arrivals and defects to the on-site team on Slack, date changes to reservations by email or in Zendesk or Freshdesk.
What should a park measure?
- Guest questions answered without a callConversations that ended without a handover, per week, next to the reception call count from last season.
- Peak-day coverageConversations by hour on changeover days, to see what the agent took while the desk was full.
- Gaps in the park rulesMissing answers shows what guests asked that no document covered, before the next season starts.
- Handovers by reasonDefects, date changes and complaints by week, so the on-site team sees its real workload.
Common questions, answered
Yes. It replies in the language the guest writes in, or in one fixed language you choose: Dutch, French, German, Spanish or English. One set of park rules serves every guest.
Not on its own. It answers your cancellation and change rules, collects the booking number and the new dates, and hands the request to reservations with the conversation. Connecting it to your park software is possible through actions and webhooks.
It gives the emergency number from your documents, collects the accommodation and a description, and alerts your on-site team on Slack or by email with the whole conversation. Your team replies from the inbox or from Slack.
No. They write to your WhatsApp Business number or use the chat on your website. The WhatsApp number is connected through Meta's own signup.
Bookings run in website chat with Google Calendar: the agent offers only the times you are free, creates a one-hour event and emails a confirmation. On WhatsApp the agent collects the request and hands it to the reception team.
Plans are flat: €39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies, no fee per guest or per conversation. A group of parks with more questions in July and August takes a custom plan built around that volume.
Where to go next
Use case: Customer support
Repeat questions answered from your own content, sensitive ones handed to your team.
Read moreUse case: WhatsApp automation
Your WhatsApp number answered from your own content, with your team one tap away.
Read moreGuide: WhatsApp
Connect your WhatsApp Business number through Meta's own signup.
Read moreGuide: knowledge base
Add your website, PDFs, Word files, CSVs, text and Q&As.
Read moreGuide: handover and inbox
When the agent hands over, how your team is alerted and how they reply.
Read moreGuide: bookings
Connect Google Calendar and let visitors book in the website chat.
Read moreCustomer support in Europe
Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.
Read moreWhite-label chatbot
Your name and logo on the chat, by agreement for larger companies.
Read moreOther industries
Terms used on this page
Try SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe