Wix. Add the chat from the App Market, publish, done.
Install SimplyBoost AI Chat from the Wix App Market, set it up from your Wix dashboard and publish your site. No code: the app adds the chat to every page and the assistant reads your published pages.
Updated
On this page
In short
- 1Add SimplyBoost AI Chat to your site from the Wix App Market and choose a plan. Every plan starts with a 7-day free trial.
- 2In your Wix dashboard, open SimplyBoost and click Set up SimplyBoost.
- 3Publish your Wix site. The chat appears on every page and the assistant reads your published pages.
- 4Click Open SimplyBoost to add documents, adjust the look and read conversations.
No code is needed. You do not paste a snippet on a Wix site and you do not touch Wix's custom code settings; the app adds the chat for you.
Before you start
- You need to be the owner of the Wix site. Collaborators can see the app's status, but only the owner can set it up.
- SimplyBoost uses the email address of the site owner's Wix account. If that address already has a SimplyBoost account, you sign in to it during setup.
- The assistant learns from your published site. Pages that only exist in the editor cannot be read until you publish.
Step 1: Add the app from the Wix App Market
- 1Open SimplyBoost AI Chat in the Wix App Market.
- 2Click Add to Site and choose the site you want the chat on.
- 3Wix shows the plans (Starter, Growth and Pro, monthly or yearly). Pick one to start the 7-day free trial. Wix takes your payment details and charges the plan when the trial ends, unless you cancel before then.
Step 2: Set up SimplyBoost
- 1In your site's Wix dashboard, open SimplyBoost from the apps menu.
- 2Click Set up SimplyBoost.
What happens next depends on whether you already use SimplyBoost:
- New to SimplyBoost. Your account is created with the site owner's email and your assistant is ready right away. Click Open SimplyBoost to go to your SimplyBoost dashboard; you are signed in automatically.
- You already have a SimplyBoost account with that email. You see Sign in to connect this site. Click Sign in to SimplyBoost, sign in, and the site is connected to a new assistant in your account. The link works for an hour; if it expires, open SimplyBoost from your Wix dashboard again.
Open SimplyBoost from your Wix dashboard whenever you want to get back to your assistant. You can also sign in directly at get.simplyboost.io with the same email.
Step 3: Publish your site
The chat shows on your live site and the assistant reads your pages once the site is published.
- Site already published: the assistant starts reading your pages straight away. This takes a few minutes, depending on how many pages you have.
- Not published yet: publish it in the Wix editor. SimplyBoost picks up the address automatically and starts reading your pages; nothing else is needed. Until then, your SimplyBoost dashboard shows *Publish your Wix site*.
How many pages are read depends on your plan; see Plans and billing below.
Step 4: Check that it works
- 1Open your live site in a new browser window. The chat button appears in the bottom corner of every page.
- 2Ask a question your pages answer, for example about opening hours, delivery or a product.
- 3You can also test from Optimize in SimplyBoost; the test chat there is the same chat your visitors see.
Make it yours
All of these are in your SimplyBoost dashboard (click Open SimplyBoost in your Wix dashboard).
| Where | What you do there |
|---|---|
| Knowledge Base | Your published pages are added automatically. Upload PDFs, price lists, manuals and FAQs, add text for anything that is not on your site, and write approved answers the assistant sends word for word. When you change pages, click Refresh now on the website source, or set it to refresh automatically. |
| Knowledge Base → Missing answers | The questions the assistant could not answer from your content, grouped by topic. Write an answer once and it covers similar questions. A weekly email lists them with a summary of what the assistant did. |
| Widget | Colours, position, chat button, greeting and suggested questions. On Wix sites the chat shows your branding only; there is no SimplyBoost logo in the chat. |
| Optimize | Tone, language, the contact form, handover settings and the escalation email. |
| Conversations and Tickets | When a visitor asks for a person, or the assistant cannot help, the conversation is handed to you as live chat. You reply from Conversations and the visitor sees it in the same chat. Each handover opens a ticket you can assign, annotate and track. You get an email per handover; set the address in Optimize → Escalation email. |
| Leads | Visitors who want to hear back leave a name, email or phone number in a short form inside the chat. Leads sit here with the conversation they came from. In Optimize you choose which details the form asks for, or switch it off. |
The assistant replies in the language the visitor writes in. The chat's buttons and labels are available in English, Dutch, German, French, Spanish and Italian. To fix one language for every reply, choose it in Optimize.
Plans and billing
Your plan is billed through Wix, monthly or yearly, and every plan starts with a 7-day free trial.
| Starter | Growth | Pro | |
|---|---|---|---|
| AI replies a month | 500 | 2,000 | 6,000 |
| AI assistants | 1 | 2 | 3 |
| Pages read per site | 50 | 150 | 1,000 |
| Team members | 2 | 5 | 15 |
Current prices in your currency are on the App Market listing.
- Change or cancel your plan in Wix: in SimplyBoost go to Settings → Billing and plans → Manage in Wix, or manage the app from your Wix dashboard.
- Invoices and payment details are in your Wix account, not in SimplyBoost.
- If your plan ends (cancelled, or a payment fails), the assistant stops replying and the chat is hidden from your site until you choose a plan again. Your knowledge, conversations and leads are kept.
- Extra message packs and other add-ons are not sold through Wix. If you need more, contact us.
Remove the app
Remove SimplyBoost from your site in your Wix dashboard (Settings → Manage Apps). The chat disappears from your site straight away. Your SimplyBoost account, assistant, knowledge and conversations are kept, so you can add the app again later or use the assistant on another channel. Cancel your plan in Wix if you no longer want to be billed.
To delete your SimplyBoost data permanently, email support@simplyboost.io.
Troubleshooting
| What you see | What to do |
|---|---|
| The chat does not appear on my site | Check that the site is published and look at the live site, not the editor or preview. Check that your plan or trial is active (Settings → Billing and plans) and that replies are not paused. The chat is a *functional* script: a visitor who declines functional cookies in your cookie banner will not see it. If you just set up or published, wait a minute and reload. |
| "Open SimplyBoost from your Wix dashboard" | The setup page only works inside your site's Wix dashboard. Open SimplyBoost from there instead of a bookmarked or copied link. |
| "Ask the site owner" or "Only the owner of this Wix site can set up SimplyBoost" | You are signed in to Wix as a collaborator. Ask the site owner to set it up. Afterwards you can sign in to SimplyBoost with your own account if the owner invites you to the team. |
| "This Wix site belongs to a different SimplyBoost account" | Sign in to SimplyBoost with the account whose email matches the Wix site owner's email. |
| "This Wix site is already connected to another SimplyBoost account" | The site is already linked to a different account. Contact us and we will move it. |
| "This link has expired" or "This connection request has expired" | Sign-in links from Wix are short-lived for security. Open SimplyBoost from your Wix dashboard again. |
| "We could not read your email from Wix" | Wix did not share the owner's email with us. Write to support@simplyboost.io and we will connect your site. |
| The assistant does not know about a page | Make sure the page is published and visible in your site's menu or sitemap, then click Refresh now on the website source in Knowledge Base. Check that your plan's page limit has not been reached. |
Frequently asked questions
Do I need to add code to my Wix site?
No. The app adds the chat to every page of your site. You do not need to paste a snippet or use Wix's custom code settings.
Does it answer only from my own content?
It answers from your published pages, the documents you add and the answers you write. When it cannot find the answer, it says so rather than guessing, and can offer to put the visitor in touch with you.
Does it work with Wix Stores?
It answers questions about your products, delivery and returns from your pages. Order status lookups for Wix Stores orders are not available yet.
Can I use one SimplyBoost account for several Wix sites?
Yes. Add the app to each site and set it up with the same owner email; each site gets its own assistant in your account, within your plan's number of assistants.
Where is my data stored, and is it GDPR compliant?
Conversations are processed under our data processing agreement, hosted in Europe. The services that process data on our behalf are listed at get.simplyboost.io/sub-processors.
I need help.
Email support@simplyboost.io. For the commercial side of the Wix app, read the Wix chatbot page.