The forty everyday questions
Opening hours, delivery times, return rules, sizes, compatibility, prices. The agent answers from your pages and documents, and only from those.
An AI customer support chatbot that answers like your best colleague. SimplyBoost reads your content, replies on your website, WhatsApp and Instagram, and brings in a person when it should.
An AI customer support chatbot answers customer questions from your own help content, in the customer's language, on the channels they already use. Unlike the scripted chatbots of a few years ago it understands the question as written, and unlike a human it is awake at 03:00. SimplyBoost is an AI customer service chatbot built for European businesses: website chat, WhatsApp and Instagram included, appointments booked in Google Calendar, leads rated, and handover to your team the moment a complaint, refund or request for a person comes up. From €39 a month, hosted in Europe.
- Live on your site in an hour
- Replies in the customer's language
- Hosted in Europe
Last updated:
What an AI chatbot for customer service handles on its own
The list is longer than most teams expect, and it is the same list in every industry.
Where is my order?
After an email code check the customer sees status and tracking, changes an address or starts a return. No ticket, no waiting for Monday.
Product advice
On the Growth plan the agent searches your Shopify catalogue, suggests products that fit the question and puts a checkout link in the chat.
Booking a first appointment
In website chat the agent checks Google Calendar, offers free slots and books one. The customer gets a confirmation email.
Collecting the lead
After it has helped, the agent asks for name, email, phone or company, rates the lead Hot, Warm or Cold and tells your team on Slack or email.
Knowing when to stop
Two unanswered questions, a complaint, a refund or the word 'human' triggers a handover with the whole conversation attached.
Chatbot, AI agent or live chat: which do you need?
The words are used interchangeably in sales decks. They are not the same thing.
| Scripted chatbot | Live chat with people | AI agent such as SimplyBoost | |
|---|---|---|---|
| Answers at night | Only the branches you built | No | Yes, from your content |
| Understands free text | No | Yes | Yes |
| Handles order status | Only with custom work | Yes, by hand | Yes, after an email check |
| Books appointments | Sometimes | Yes, by hand | Yes, in Google Calendar |
| Hands over to a person | Rarely | Is the person | Yes, with context |
| Cost | Build time | Salaries | €39 to €169 a month flat |
SimplyBoost includes a live inbox for your team, so you get the AI agent and the human chat in one product.
How to set up an AI customer support chatbot this week
- 1
Add your content
Website URL, PDFs, Word files, FAQ pages. Up to 50 MB per file, no limit on the number of files.
- 2
Test with real questions
Ask twenty questions from last month's inbox. Add a paragraph wherever the answer is thin. The Missing tab lists every gap.
- 3
Set the handover
Choose email, Slack, the dashboard or a ticket in Zendesk, Freshdesk or Gorgias, and decide which topics always go to a person.
- 4
Install the widget
One script, the WordPress plugin, the Shopify app embed or Google Tag Manager. Pick the colours and the welcome message, which tells visitors they are talking to AI.
- 5
Connect WhatsApp and Instagram
Meta's embedded signup for WhatsApp, Facebook login for Instagram. The same chatbot answers DMs and comment replies from the same knowledge.
AI live chat for websites, WhatsApp and Instagram
The channel changes the tone, not the knowledge. One agent, three places.
- Website
- A chat widget in your colours, with a welcome message, suggested questions and an optional auto-open that one customer said tripled website conversations.
- Customers message your WhatsApp Business number and get the same answers, in their language, inside Meta's 24-hour service window. Cart reminders go out on the Growth plan.
- DMs and comment replies on posts and reels. The agent answers the question that follows the comment and captures the lead.
- Your team's inbox
- Every conversation from every channel lands in one inbox with Take over, Resume bot and Close, so a colleague can step in without losing the thread.
Frequently asked questions about AI customer support chatbots
Software that answers customer questions from your own content, understands free text, works at any hour on website chat, WhatsApp and Instagram, and hands a conversation to a person when judgement is needed.
SimplyBoost costs a flat €39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies, with every channel and handover included. Tools priced per seat, per resolution or per credit cost more once a team and a busy month are counted.
Yes. SimplyBoost replies in the language the customer writes in, or in a fixed one you choose: Dutch, French, German, Spanish or English. One knowledge base serves every language.
No. You paste your website, upload documents, test the answers and install one script or the WordPress plugin. Most businesses are live within a day.
It says so, and after two unanswered questions it hands over to your team with the conversation attached. The question lands in the Missing tab so you add the answer once.
Keep reading
AI customer service explained
The hub: what it does and how to roll it out.
ReadAI customer service software compared
Six tools on price, channels and hosting.
ReadAI chatbot for business
The product page, with every feature.
ReadThe human handoff playbook
When and how an AI chatbot should bring in a person.
ReadTry SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe