AI support for heat-pump brands, importers and distributors. The error code your customer types into a search engine, answered from your own manual, on your own site and WhatsApp.

A homeowner who sees an error code on the heat pump display searches for it, usually with the brand and the number. Today the answer comes from forums and comparison sites, not from you. SimplyBoost answers from your own user manuals, installation manuals, error-code lists and warranty conditions, on your website, in your installer portal and on WhatsApp, in Dutch, French, German, Spanish or English. What needs a technician goes to your service team with the model, serial number, code and the whole conversation.

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Northfield Heat · Website
Website chat
Example
My Northfield AW-8 shows E 212 and the house is getting cold. What does it mean?
On the AW-8, E 212 means the flow in the heating circuit is too low. Two things you can check yourself: that the valves on your radiators or underfloor manifold are open, and that the pressure on the indoor unit's gauge is in the range shown in your manual. Then switch the unit off and on with the main switch. Please don't open the outdoor unit; that is work for your installer.
Source: AW-8 user manual, chapter 8, error codes
Valves are open, pressure looks fine, and it came back after ten minutes.
Then it needs a technician. Could you give me the serial number from the type plate and the installation date? I'll pass it to our service team with this conversation, and they will contact you or your installer.
Example: an invented brand, model and code. A homeowner asks about a code on the display, answered from the user manual only.

What do homeowners ask about their heat pump?

  1. 1

    What an error code means

    Every brand has its own codes, and the same code means something else on another brand. The agent reads your error-code list per model and says what the code means and what the homeowner may check.

  2. 2

    Heating curve and settings

    Why the house is not warm, how the heating curve works, what the quiet mode does. From the user manual of the right model, with the chapter in the answer.

  3. 3

    Noise and defrost

    Why the outdoor unit puffs steam or sounds louder at night. From your manual and data sheet, where defrost and sound power are listed per model.

  4. 4

    Warranty and maintenance

    What the warranty covers, when maintenance is due and who may do it. The agent quotes your conditions and hands a real claim to service.

Where is the line between the homeowner and the installer?

Manufacturers already draw it in their own manuals: the fault shows on the display, the user looks it up in the fault chapter and calls service if it cannot be fixed, and work on the heat pump is for authorised service. The agent keeps the same line.

  1. 1

    Two agents, two sets of documents

    One agent on the public website with the user manuals only. A second in the installer portal with installation and service manuals and technical bulletins. Every account includes 3.

  2. 2

    The refrigerant circuit stays with the trade

    Under the EU F-gas Regulation (EU) 2024/573, work with refrigerants needs certified people. In the Netherlands that is a personal certificate; in Flanders, a company recognised for refrigeration work with recognised technicians. The agent sends the homeowner to an installer, not to the unit.

  3. 3

    A fault that comes back

    If the code returns after the checks the homeowner may do, the agent asks for the model, serial number, code and installation date and hands the conversation to your service team.

  4. 4

    French-speaking customers

    A homeowner in Wallonia or Brussels gets the answer in French, from the same manual, when you upload it in French.

A WhatsApp line for installers on site

The same brand knowledge on a WhatsApp Business number, for the installer standing next to a new unit.

  • Commissioning order, parameters and the commissioning record from your commissioning guide.
  • Minimum flow, buffer tanks and hydraulic diagrams for air-water, hybrid and ground source, per model.
  • Which outdoor unit goes with which indoor unit, hydraulic module and controller, from your compatibility table.
Northfield Heat · Installer line
WhatsApp
Example
AW-12 in Betrieb nehmen, Heizwasser hat nur 9 °C. Geht das so?
Nein. Laut Inbetriebnahmeanleitung AW-12 muss das Heizwasser vor dem Start mindestens 15 °C haben, sonst kann die Anlage nicht abtauen. Bitte zuerst mit dem Heizstab oder dem zweiten Wärmeerzeuger aufheizen und dann das Programm Inbetriebnahme im Menü Sonderfunktionen starten.
Source: AW-12 commissioning guide, section 3
Ok, Heizstab läuft. Danke.
Example: an invented brand and model. A German installer at a commissioning, answered from the commissioning guide.

Which subsidy questions come in?

Subsidy rules change every year, so the agent answers only from a dated summary you upload and replace at every change. These are the questions homeowners and installers ask now.

  1. 1

    Netherlands: ISDE

    Is my model on the RVO meldcode list, and what do I need? A new heat pump installed by an installation company, an application within 24 months of installation, an invoice and proof of payment. In 2026, split air-water units with under 3 kg of refrigerant and a GWP above 750 are not eligible.

  2. 2

    Flanders: Mijn VerbouwPremie

    Since 1 March 2026 the two highest income categories can only claim the premium for a heat pump or heat-pump boiler, at lower amounts, and can apply until 31 December 2027.

  3. 3

    Germany: KfW 458

    Before applying, a specialist contractor or energy efficiency expert issues the confirmation for the application (BzA); after the work, the confirmation of completion (BnD). The speed bonus falls by 4 points every half year from 1 February 2027.

  4. 4

    One answer for everyone

    Homeowners, installers and your own service team get the same answer from the same summary, with its date.

What does your service team see?

Fewer calls when the first cold week arrives, and the ones that come in carry the model, serial number, code and conversation.

  • Recurring faults and warranty claims as a Zendesk or Freshdesk ticket, or a Slack thread.
  • Missing answers: the questions no manual covered, often the sign a bulletin or a clearer manual is due.
  • Search conversations by code to see which models generate the most questions.
Handed to your team
Example · Homeowner, Leuven (example) on website chat
Open
ReasonRecurring error code
Response target 4 h
Summary for your team

Northfield AW-8, installed January 2026, shows E 212 (low flow) again ten minutes after a restart. Valves open and pressure in range per the homeowner. Serial number and installer name attached.

Zendesk ticket
The full conversation is attached

Which plan does a heat-pump brand need?

Starter

Not included

€39a month

€31 a month billed yearly

500 AI replies a month

Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks

Growth

Covers this

€89a month

€71 a month billed yearly

2,000 AI replies a month

Everything in Starter, plus the Shopify store assistant and advanced analytics

Pro

Also covers this

€169a month

€135 a month billed yearly

6,000 AI replies a month

Everything in Growth, plus analytics export and dedicated support

Growth includes 3 AI agents, document upload, verified visitors for the installer portal, WhatsApp and handover, with 2,000 AI replies a month. Brands and importers with a large network take the enterprise plan: more replies for the heating season, a dedicated account manager, help with the rollout and, by agreement, your own name and logo on the chat.

Start the 7-day trialCompare the plans

How do you set it up before the heating season?

  1. 1Setup

    Upload the documentation per model

    User manuals, installation and service manuals, error-code lists, data sheets, warranty conditions and a CSV with models and their identifiers. Replace a file when a revision comes out.

  2. 2Setup

    Put an agent on the website

    For homeowners, with public documents only, so the search for a code ends on your own site.

  3. 3Setup

    Put an agent in the installer portal

    Signed-in pages only, with the service documentation. Installers are recognised by their verified email; the chat resets when they sign out. Connect a WhatsApp Business number through Meta's own signup for installers on site.

  4. 4Setup

    Route faults to service

    Recurring faults, warranty claims and maintenance requests to the right team in Zendesk, Freshdesk, Gorgias or Slack.

What should a heat-pump brand measure?

What to measure in your first month
  • Questions answered without a callConversations that ended without a handover, per week, next to the service-line volume in the heating season.
  • Most-asked codes per modelSearch conversations by code to see which model needs a clearer manual or a bulletin.
  • Gaps in the documentationMissing answers shows what homeowners and installers asked that no file covered.
  • Faults handed overHandovers by reason and model, so service sees its real workload.

Common questions, answered

Yes, from your own error-code lists and user manuals. Upload them per model and the agent says what a code means and which checks the homeowner may do. For everything else it refers to an installer or your service team.

Give the public agent the user manuals only. Installation and service manuals sit with a second agent behind the login of your installer portal, so what the homeowner may not do is not in the public agent's sources.

Only from the documents you give it. Upload a short, dated summary of the current rules per country and replace it at every change, so homeowners and installers get one consistent answer.

Yes. Upload the manuals you are allowed to share per brand, or give each brand its own agent. Every account includes 3.

Yes. It replies in the language the customer writes in, or in one fixed language you choose: Dutch, French, German, Spanish or English. Upload the manuals in the languages you publish.

The agent quotes your warranty conditions, collects the model, serial number, installation date and installer and hands the claim to your service team in Zendesk, Freshdesk, Gorgias or Slack with the whole conversation.

Where to go next

Use case: Customer support

Repeat questions answered from your own content, sensitive ones handed to your team.

Read more

Use case: WhatsApp automation

Your WhatsApp number answered from your own content, with your team one tap away.

Read more

Guide: knowledge base

Add your website, PDFs, Word files, CSVs, text and Q&As.

Read more

Guide: verified visitors

Signed-in customers skip the email code check.

Read more

Guide: WhatsApp

Connect your WhatsApp Business number through Meta's own signup.

Read more

Guide: handover and inbox

When the agent hands over, how your team is alerted and how they reply.

Read more

Guide: missing answers

The questions your agent could not answer, ready to fill in.

Read more

Data processing agreement

How we process customer data on your behalf, and how to sign the DPA.

Read more

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