AI support for solar inverter and home battery brands. Error codes, app connection and battery modes answered from your own manuals, before the customer calls the installer.
Inverter and home battery brands, importers and distributors hear the same questions every sunny day: what does this error code mean, why does the inverter show a grid fault, why is the app offline, which battery mode suits a dynamic tariff. Homeowners type those questions into Google first, with the code from the display. SimplyBoost answers from your own error-code lists, installation manuals, app guides and warranty conditions, on your website, in your signed-in installer portal or on WhatsApp, in Dutch, French, German, Spanish or English. Warranty claims and real service cases go to your team with the full conversation.
- 100 AI replies in the trial
- Hosted in Europe
Last updated:
What do homeowners ask an inverter or battery brand?
- 1
What does this error code mean?
The customer types the code from the display or the app. The agent looks it up in your error-code list and says what it means, what the owner can check and when it is a job for the installer.
- 2
Why does the inverter switch off?
On sunny days it can be the grid voltage. Dutch grid operator Liander explains that an inverter disconnects for safety once the voltage at the home rises above 253 volts, and usually restarts by itself. Put that explanation next to your own fault texts and the customer gets both.
- 3
Why is the app offline?
A new router, a new Wi-Fi password, a data logger that no longer connects. The agent walks through the reconnection steps in your app guide, one step at a time, in the customer's language.
- 4
Which battery mode should I use?
Self-consumption, charging at low-price hours, backup power where your system has it: the agent explains the modes as your manual describes them. With a dynamic contract the price changes every quarter-hour or hour, and that is when customers ask how the battery responds.
What about the installer during commissioning?
Installers call your technical desk during commissioning, with the customer standing next to them. Give them a WhatsApp line or a signed-in installer portal, answered by the same agent from your installation manuals, in the installer's language.
- Grid settings, parameter values, firmware steps and the order in which inverter, battery and energy meter are connected.
- Which battery module goes with which inverter and which meter or current transformer works, from your compatibility tables.
- Registration steps per country from your own checklist: energieleveren.nl in the Netherlands, an AREI inspection and Fluvius registration within 30 days in Flanders, the Marktstammdatenregister within one month of commissioning in Germany.
What does your service team see?
Fewer calls about codes that the manual already explains, and the cases that need a person arrive with the serial number, the code and the conversation attached.
- Warranty claims and replacement requests as a Zendesk or Freshdesk ticket, or a Slack thread.
- Missing answers: the codes and questions your manuals did not cover, often the sign that a service note is due.
- Installer contacts with company and country on the Leads page, exported to CSV or sent to your CRM.
Battery module of an HX-Bat system shows fault B07 after a firmware update; the reset steps from the service manual did not clear it. Installer asks for a replacement module under warranty. Serial number and installation date attached.
Which plan does a brand or importer need?
Starter
Covers this€39a month
€31 a month billed yearly
500 AI replies a month
Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks
Growth
Also covers this€89a month
€71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus the Shopify store assistant and advanced analytics
Pro
Also covers this€169a month
€135 a month billed yearly
6,000 AI replies a month
Everything in Growth, plus analytics export and dedicated support
Every plan includes 3 AI agents, document upload, handover and WhatsApp, so the public support page, the installer portal and the WhatsApp line can each have their own agent. Brands with a large installer network usually take the enterprise plan: more replies, a dedicated account manager, help with the rollout and, by agreement, your own name and logo on the chat.
How do you set it up?
- 1Setup
Upload the documentation
Error-code lists, installation and commissioning manuals, app guides, compatibility tables, warranty conditions and a CSV of models with firmware versions.
- 2Setup
Put an agent on your support pages
For homeowners with a message on the display, on your support and product pages, in their own language.
- 3Setup
Open an installer line
On signed-in installer pages, where installers are recognised by their verified email, or on a WhatsApp Business number connected through Meta's own signup.
- 4Setup
Route service cases
Send faulty units, warranty claims and replacement requests to the right team in Zendesk, Freshdesk, Gorgias or Slack.
What should a brand measure?
- Calls avoidedConversations that ended without a handover, per month, next to the call volume at your technical desk.
- Questions per codeSearch conversations by error code to see which fault needs a clearer explanation or a service note.
- Gaps in the documentationMissing answers shows what homeowners and installers asked that no file covered.
- Claims handed overHandovers by reason, so service sees its real workload.
Common questions, answered
Yes, when the codes are in your error-code list or service manual. Upload the lists per series, or a CSV with code, meaning and first check. When a code is not in any file, the agent says so and offers your team instead of guessing.
It answers from your documents. Separate in your knowledge base what an owner can do, such as reconnecting the app or reading a message, from what only an installer does, and the agent answers along that line and refers the rest.
It answers from the checklists you upload, one per market: energieleveren.nl in the Netherlands, the AREI inspection and Fluvius registration in Flanders, the Marktstammdatenregister in Germany. It does not register anything itself.
Yes. Connect a WhatsApp Business number through Meta's own signup and the same agent answers from your installation manuals, in the installer's language, while they are on site.
It quotes your warranty conditions, collects model, serial number, error code and installation date, and hands the case to your service team in Zendesk, Freshdesk, Gorgias or Slack with the whole conversation.
It answers from what you upload. Write your explanation of the end of the Dutch salderingsregeling on 1 January 2027 and of dynamic contracts into one document, and every customer gets the same answer. A calculation for one home goes to your team.
Where to go next
Use case: Customer support
Repeat questions answered from your own content, sensitive ones handed to your team.
Read moreUse case: WhatsApp automation
Your WhatsApp number answered from your own content, with your team one tap away.
Read moreGuide: knowledge base
Add your website, PDFs, Word files, CSVs, text and Q&As.
Read moreGuide: verified visitors
Signed-in customers skip the email code check.
Read moreGuide: WhatsApp
Connect your WhatsApp Business number through Meta's own signup.
Read moreGuide: handover and inbox
When the agent hands over, how your team is alerted and how they reply.
Read moreGuide: missing answers
The questions your agent could not answer, ready to fill in.
Read moreData processing agreement
How we process customer data on your behalf, and how to sign the DPA.
Read moreOther industries
Terms used on this page
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