AI dealer support for caravan, camper and marine importers. Option lists, accessories and warranty rules answered from your documentation, in the dealer's language.
Importers of caravans, motorhomes, boats and outboards sell complex products with long option lists through dealers in two or three languages. Dealers ask which options a layout allows, which accessory fits which model year, what the warranty says about a leak or a gelcoat crack, and where the handover checklist is. SimplyBoost answers from your own option lists, owner and workshop manuals, parts catalogues and warranty conditions, inside your signed-in dealer portal or on WhatsApp, in Dutch, French, German, Spanish or English. Warranty claims and delivery questions go to your service team with the full conversation. Hosted in Europe.
- 100 AI replies in the trial
- No credit card
- Hosted in Europe
Last updated:
What do dealers ask a caravan or boat importer?
- 1
Which options go together
Layouts, chassis, packs and exclusions. The agent answers from your option lists, so a dealer never configures a vehicle the factory cannot build.
- 2
Which accessory fits
Awnings, bike racks, batteries, propellers, covers. By model and model year, from your accessory catalogue.
- 3
What the warranty covers
Water ingress, gelcoat, appliances from third-party makers, seasonal storage. The agent quotes your conditions and sends the claim to your service team.
- 4
Delivery, handover and seasonal start
Handover checklists, winterising and de-winterising procedures, launch preparation. From your dealer and owner manuals.
And the marine side?
Boat and outboard importers get the same questions with a spring peak before the season starts. The same agent answers from the engine manual and the parts catalogue.
- Outboard error codes and service intervals from the engine manual.
- Propeller and rigging compatibility by engine model and shaft length.
- In the dealer's language, so a Dutch and a German dealer get the same facts.
What does your service team see?
Fewer calls at season start, and claims that arrive with the chassis or hull number, the dealer and the conversation attached.
- Warranty claims and delivery questions as a Zendesk or Freshdesk ticket, or a Slack thread.
- Missing answers: the questions your option lists and manuals did not cover.
- Every dealer contact with company and country on the Leads page, exported to CSV or sent to your CRM.
Water ingress at the rear window seal on a 2025 Horizon 640, chassis WHZ-2025-01877, reported 9 months after delivery. Dealer asks for a warranty repair authorisation.
Which plan does an importer need?
Starter
Covers this€39a month
€31 a month billed yearly
500 AI replies a month
Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks
Growth
Also covers this€89a month
€71 a month billed yearly
2,000 AI replies a month
Everything in Starter, plus the Shopify store assistant and advanced analytics
Pro
Also covers this€169a month
€135 a month billed yearly
6,000 AI replies a month
Everything in Growth, plus analytics export and dedicated support
Every plan includes 3 AI agents, document upload, handover and WhatsApp. Importers with dealers in several countries usually take the enterprise plan: more replies for the season, a dedicated account manager, help with the rollout and, by agreement, your own name and logo on the chat.
How do you set it up before the season?
- 1Setup
Upload the dealer documentation
Option lists per model year, accessory and parts catalogues, owner and workshop manuals, warranty conditions and handover checklists.
- 2Setup
Put it in the dealer portal
Add the chat to signed-in pages only. Dealers are recognised by their verified email; the chat resets when they sign out.
- 3Setup
Open a dealer line on WhatsApp
Connect a WhatsApp Business number through Meta's own signup, for dealers at the show or on the jetty.
- 4Setup
Route claims and delivery questions
Warranty claims to service, delivery dates to sales, in Zendesk, Freshdesk, Gorgias or Slack.
What should an importer measure?
- Dealer questions answered without a callConversations that ended without a handover, per week, next to call volume before season start.
- Most-asked models and optionsSearch conversations by model to see which option list confuses dealers.
- Gaps in the documentationMissing answers shows what dealers asked that no file covered.
- Claims handed overHandovers by reason, so service sees its real workload after the delivery peak.
Common questions, answered
Yes, from your own option lists. Upload them per model year and the agent tells a dealer which options combine, which exclude each other and what a pack contains.
Yes. It replies in the language the dealer writes in, or in one fixed language you choose: Dutch, French, German, Spanish or English. One set of documents serves Belgian, Dutch and German dealers.
It quotes your warranty conditions, collects the chassis or hull number, the delivery date and the dealer details and hands the claim to your service team in Zendesk, Freshdesk, Gorgias or Slack with the whole conversation.
Not from documents, because dates depend on factory planning. It collects the configuration and hands the question to your sales team. Connecting it to a planning system is possible through actions and webhooks.
Yes. The questions are the same: compatibility, parts, service intervals, warranty. Upload the engine manual and the parts catalogue and the agent answers dealers before season start.
Yes, on WhatsApp or in the portal on a tablet. A dealer at the stand gets option and price-list answers while the customer is still there.
Where to go next
Use case: Customer support
Repeat questions answered from your own content, sensitive ones handed to your team.
Read moreUse case: WhatsApp automation
Your WhatsApp number answered from your own content, with your team one tap away.
Read moreUse case: Lead generation
Visitors get answers, you get their details with a Hot, Warm or Cold rating.
Read moreGuide: knowledge base
Add your website, PDFs, Word files, CSVs, text and Q&As.
Read moreGuide: verified visitors
Signed-in customers skip the email code check.
Read moreGuide: WhatsApp
Connect your WhatsApp Business number through Meta's own signup.
Read moreGuide: handover and inbox
When the agent hands over, how your team is alerted and how they reply.
Read moreCustomer support in Europe
Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.
Read moreWhite-label chatbot
Your name and logo on the chat, by agreement for larger companies.
Read moreOther industries
Terms used on this page
Try SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- No credit card required
- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe