Our verdict
SimplyBoost is the better pick for most teams
Choose SimplyBoost if AI answers are the main job and you want one allowance to budget for, covering website chat, WhatsApp and Instagram. The pricing page shows what each plan includes.
SimplyBoost vs Tidio
Tidio meters three things separately: conversations answered by a human, Lyro AI conversations and Flows visitors. SimplyBoost has one AI agent and one allowance. It answers from your own content on your website, WhatsApp and Instagram, and hands over to your team when a person is needed.
Short answer
For most businesses that want AI to do the answering, SimplyBoost is the better Tidio alternative: 500, 2,000 or 6,000 AI replies are included in a flat €39, €89 or €169 a month, on your website, WhatsApp and Instagram. On Tidio, the Lyro AI agent is priced separately, from $32.50 a month for 50 AI conversations on yearly billing.
To be fair
When Tidio fits
Tidio still suits stores that want a free live chat plan to start with, or visual Flows for lead forms and quote requests.
SimplyBoost vs Tidio at a glance
The capabilities teams most often switch for, side by side.
| Capability | SimplyBoost | Tidio |
|---|---|---|
| Pricing model | Flat €39 / €89 / €169 | Conversation tiers + Lyro AI |
| Entry plan | €39 a month (€31 billed yearly), 500 AI replies | Starter $24.17 a month yearly, 100 billable conversations |
| AI agent | Included in every plan | Lyro from $32.50 a month for 50 AI conversations, yearly |
| Next plan | Growth €89, 2,000 AI replies | Growth from $49.17 a month, from 250 billable conversations |
| Free option | 7-day trial, 100 AI replies, no credit card | Free plan with 50 billable conversations |
| Flat pricing (no per-seat or per-resolution) | Yes | No |
| Native WhatsApp | Yes | Partial |
| Native Instagram DMs | Yes | Partial |
| One AI agent across web + social + WhatsApp | Yes | Partial |
| Data hosted in Europe | Yes | Partial |
| Lead capture and scoring | Yes | Partial |
| No-code setup | Yes | Yes |
Last checked: 7 October 2026. “Partial” = paid add-on, limited, or region/plan option. Verify current details on Tidio’s site.
Why teams switch from Tidio to SimplyBoost
- 1One allowance instead of three meters. Tidio counts human conversations, Lyro AI conversations and Flows visitors separately. SimplyBoost counts AI replies only, and replies from your team are free.
- 2More AI for the money: 500 AI replies from €39 a month, where 50 Lyro conversations start at $32.50.
- 3WhatsApp and Instagram are in every plan, with the same agent and the same knowledge as your website chat.
- 4Handover goes to Slack, email, the dashboard or a Zendesk, Freshdesk or Gorgias ticket when a person is needed.
Comparison checklist
A single flat plan, so there's no separate AI quota to add
500, 2,000 or 6,000 AI replies a month are included
The same agent answers on your website, WhatsApp and Instagram
Handover by email, dashboard, Slack or a Zendesk, Freshdesk or Gorgias ticket
Questions it couldn't answer are collected, so you can add the answer once
A 7-day free trial with 100 AI replies, and no credit card required
Shopify Integration and Product Suggestion Analysis
Both tools work with Shopify. SimplyBoost's agent looks up orders after an email code check, changes addresses, starts returns, recommends products and builds checkout links, while refunds and discounts wait for your approval. Tidio lists native Shopify actions, plus Lyro product recommendations if you have a paid Lyro quota.
Where SimplyBoost usually leads
- Order help and product recommendations come out of the plan's AI allowance.
- Cart recovery messages go out on WhatsApp and Instagram within the 24-hour window.
- Refunds, discounts and cancellations go through an approval step.
Where Tidio still has strengths
- A free plan, handy for stores that want to start with live chat.
- Flows templates for lead capture and sales funnels.
Smart checklist before you decide
- How many of your conversations could AI answer each month?
- What would the Lyro quota you need add to your plan?
- Do customers reach you on WhatsApp and Instagram as well as website chat?
- When a person needs to step in, where should the conversation go?
Based on public product information checked on 7 October 2026.
Who should choose which
Choose SimplyBoost for
- Stores that would rather have AI answers included than metered separately
- Teams answering customers on WhatsApp and Instagram
- Businesses that hand over to Slack or a helpdesk they already use
- Teams that want a single allowance to budget for
Choose Tidio for
- A free plan and a low entry price for live chat
- Visual Flows that handle lead capture and quote requests
How to switch from Tidio
Most teams do this in an afternoon and keep Tidio running until the answers look right.
Step 1
Add your knowledge
Add your website, FAQ and policies as sources. The knowledge base guide shows what you can add.
Step 2
Swap the widget
Replace the Tidio code with SimplyBoost's snippet, or use the WordPress plugin, the Shopify app embed or Google Tag Manager. See the website widget guide.
Step 3
Choose where handovers go
Pick email, the dashboard, Slack or your helpdesk, and the topics that should always reach a person.
Step 4
Test with last month's questions
Ask the questions Lyro or your team handled most last month and add answers where the agent comes up short.
Step 5
Add WhatsApp and Instagram
Connect your WhatsApp Business number and your Instagram account so the same agent answers there too.
Plans, limits and yearly prices are on the pricing page. When you're ready, start a 7-day free trial with 100 AI replies, no credit card needed.
Common Questions
Why look for a Tidio alternative?
Teams usually start comparing when AI answers become the main job. Tidio bills human conversations, Lyro AI conversations and Flows separately. SimplyBoost includes AI replies in one flat plan that covers your website, WhatsApp and Instagram.
How does SimplyBoost pricing compare to Tidio?
SimplyBoost is €39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies. On Tidio, Starter is $24.17 a month with annual billing and includes 50 one-off Lyro conversations. Lyro on its own starts at $32.50 a month for 50 AI conversations, also billed yearly, so Starter with Lyro comes to $56.67 a month.
Can SimplyBoost replace Tidio Lyro?
For AI answers and handover, yes. SimplyBoost's agent answers from your website, documents and FAQs, helps with Shopify orders, and passes conversations to your team by email, the dashboard, Slack or a helpdesk ticket.
Does Tidio have a free plan?
Yes. Tidio Free includes 50 billable conversations, 100 Flows visitors and 50 Lyro AI conversations, and those Lyro conversations are for the lifetime of the account. SimplyBoost has a 7-day free trial with 100 AI replies.
How do I switch from Tidio to SimplyBoost?
Add your website and FAQ as knowledge, replace the Tidio widget with the SimplyBoost snippet, and choose where handovers go. Most teams test with last month's questions first, and the 7-day trial with 100 AI replies is enough for that.
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Editorial quality guardrails
We publish comparison pages only when they include balanced fit guidance, practical evaluation criteria, and clear user-facing answers. Thin doorway-style comparison pages are intentionally avoided.