Mark your source of truth
Open the source that holds your prices or policies and switch on Source of truth. It is ranked higher and wins when another source says something different.
What to add to your AI agent's knowledge. A checklist you can finish in a few minutes.
Add four things before you go live: your website, the documents that are not on it, a few facts you write yourself and exact answers to your most asked questions. The agent answers only from this, so whatever you leave out is something it cannot answer. Start with your website, your prices, delivery and returns, and your opening hours. Then fill in the rest from the Missing answers list after launch.
- Each source is ready in about a minute
- Files up to 50 MB
- No code
Last updated:
What should you add first?
In this order, and you can stop after the first column and still go live.
Add first
- Your whole website, so every page is read
- Your prices: the pricing page, or a price list as a PDF
- Delivery and returns, with the real times and conditions
- Opening hours, address and how to contact you
- Your main products or services, in a sentence each
Add when you have time
- Size guides, manuals and care instructions as PDFs
- A frequently asked questions document
- Terms, warranty and privacy information
- Exact answers as Q&A, for example Do you ship to Belgium?
- Anything your team keeps typing into emails
Leave out
- Internal notes and drafts: whatever you add, the agent may repeat to customers
- Old price lists next to new ones: two prices make a wrong answer
- Pages with nothing to answer, such as careers or legal archives (use Skip sections)
- Instructions hidden in the content: text in your knowledge is treated as information, never as instructions
Asked 14 times last month
Do you ship to Belgium?
Yes. Next day to Belgium, free over €50.
Write down what your team answers every week
The best knowledge base starts with the questions you already know by heart.
- Open last month's inbox and note the ten questions that came back most often.
- Check that each one is answered somewhere: on your site, in a file or as a Q&A.
- Anything missing becomes a text snippet or a Q&A, ready in about a minute.
Four ways to add knowledge
| Type | Best for | Limits |
|---|---|---|
| Website | Your site's pages: products, services, help and policies | One page, or a whole site: 150 pages on Starter, 500 on Growth, 1,500 on Pro, 50 on a trial. Public addresses only |
| Files | PDFs, documents and price lists that are not on your site | PDF (scanned too), Word, CSV, text and images, up to 50 MB each |
| Text snippet | Facts you write yourself, such as opening hours | A title and up to 200,000 characters |
| Q&A | An exact answer to one question | One question and its answer |
On the Wix app the page limits differ: 50 pages on Starter, 150 on Growth and 1,000 on Pro. You can also drop files anywhere on the Knowledge Base page.
Keep it accurate
Three habits, a few seconds each.
1 2 Keep your website in sync
Set Keep in sync to Daily or Weekly. Pages that did not change are not processed again. After a big change, choose Refresh now.
3 Answer Missing answers weekly
The Missing answers tab lists the questions the agent could not answer, grouped by topic. Answer each once and the agent uses it from then on.
How much knowledge is enough?
Enough to answer the twenty questions your team answers most. That is usually your website plus two or three documents. The storage shown on the Dashboard is 2 MB on a trial, 12 MB on Starter, 25 MB on Growth and 125 MB on Pro, which holds a very large amount of text.
Quality beats quantity. One clear returns policy that is marked as your source of truth does more for answers than fifty loosely related pages. Test the result with the 25 test questions and read what the agent says before your customers do.
Knowledge base questions
Start with your website, your prices, your delivery and returns information and your opening hours. Add documents that are not on the site, a few facts as text snippets and exact answers as Q&A.
A source is ready in about a minute. It shows Queued, then Processing, then Ready. A large website takes longer.
Up to 150 pages on Starter, 500 on Growth and 1,500 on Pro, and 50 on a trial. You can choose a whole site or one page, skip sections such as a blog, and pick exactly which pages to read.
Switch on Source of truth for the one that is right. It is ranked higher and wins when sources disagree.
No. It answers from what you add. If your content does not cover a question, it says so and offers to bring in your team.
Yes. Delete a source and it stops shaping answers straight away.
Keep reading
How to build your first AI agent
Add your website, pick a tone, test it and put it live. Five minutes, no code.
ReadHow to build a Shopify chatbot
Connect your store, switch on the chat in your theme and test it with a real order. Five minutes, no code.
ReadHow-to guides
Step-by-step guides, five minutes each, no code.
ReadWhat a no-code AI agent is
What no code means and what you can build.
Read25 questions to test your AI agent
What a good answer looks like.
ReadKnowledge Base documentation
Every option and limit.
ReadRetrieval-augmented generation
How an agent answers from your content.
ReadThis page in other languages: Nederlands, Deutsch
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