Prices, availability and opening hours
Answered from your website, price list and documents, and only from those, so the chatbot never invents a price or a promise.
A WhatsApp chatbot for businesses in the UAE and Saudi Arabia. It answers customers on WhatsApp and Instagram around the clock, from your own content, and hands over to your team when a person is needed.
In the UAE and Saudi Arabia, customer service happens on WhatsApp and Instagram. SimplyBoost puts an AI chatbot on both: customers message your WhatsApp Business number or comment under your Instagram post, and the chatbot answers from your own website, price lists and documents, in the language the customer writes in. It looks up Shopify orders, books appointments in Google Calendar, collects and rates leads, and hands complaints and refunds to a person with the whole conversation attached. Setup takes about five minutes and no code. Plans are a flat monthly price with WhatsApp, Instagram and website chat included, hosted in Europe.
- WhatsApp and Instagram on every plan
- Answers from your content only
- Live in 5 minutes, no code
Last updated:
What the chatbot handles on WhatsApp
The same questions arrive at every business in the Gulf, at every hour. The chatbot takes them and your team keeps the decisions.
Where is my order?
On Shopify, after an email code check, the customer sees the status and tracking, changes a delivery address or starts a return, inside the WhatsApp chat.
Product advice and checkout
It searches your Shopify catalogue live, suggests what fits the question and sends a checkout link.
Appointments
Clinics, salons, showrooms and agencies let it check Google Calendar, offer free slots and confirm the booking.
Leads for your sales team
After it has helped, it asks for a name, phone or email, rates the lead Hot, Warm or Cold and tells your team on Slack or by email.
The handover
A complaint, a refund, a negotiation or the word human sends the conversation to your team with everything attached. A colleague takes over in the same inbox.
WhatsApp, Instagram and your website, one chatbot
The channel changes the tone, not the knowledge. One agent, one knowledge base, one inbox for your team.
- Customers message your WhatsApp Business number and get answers inside Meta's 24-hour service window. Connection goes through Meta's embedded signup, and Meta bills its own messaging fees separately.
- Comment a keyword under a post or reel and get a DM with the link. The chatbot answers the DMs that follow around the clock, with a follow-first gate for non-followers if you want one.
- Website
- A chat widget in your colours on your site, with the same answers. Shopify, WordPress and Wix install with a button.
- Your team's inbox
- Every conversation from every channel lands in one inbox with Take over, Resume bot and Close, so a colleague steps in without losing the thread.
Instagram DM, 23:10
Is the oud set still available and can I collect in Dubai Mall?
Yes, the 3-piece set is in stock. Collection in Dubai Mall is ready in two hours. Shall I reserve one for you?
Instagram is the shop window, WhatsApp is the counter
A reel brings the customer in, a comment starts the conversation, and the sale closes on WhatsApp. The chatbot works the whole path.
- Comment-to-DM rules send the link to everyone who comments your keyword.
- The AI answers the question that follows, and captures the lead.
- The same lead list and the same knowledge serve WhatsApp and the website.
Who uses a WhatsApp chatbot in the Gulf
The industries where the questions repeat and the hours are long.
| Business | What the chatbot answers | What stays with your team |
|---|---|---|
| Retail and e-commerce | Prices, stock, delivery times, order status, returns, checkout links | Refunds, damaged goods, complaints |
| Clinics and salons | Treatments, prices, opening hours, booking the appointment | Medical questions, cancellations with a fee |
| Real estate | Listings, viewings booked in the calendar, documents needed | Negotiation, contracts |
| Car dealers and importers | Models, specs, service intervals, test-drive bookings | Pricing offers, trade-ins |
| Restaurants and delivery | Menu, hours, locations, catering requests captured as leads | Large bookings, complaints |
| Travel and tourism | Packages, visas and requirements from your own pages, leads for quotes | Changes, refunds |
How to go live in 5 minutes
Five steps of about a minute each, no code. The full guide shows every screen, and the Instagram guide covers comment-to-DM.
1 Create your account
Work email or Google. Pick where to start: Website, Instagram or Shopify.
2 Add your content
Type your website address and the agent reads every page in about a minute. Drop in your price list, a brochure or a few lines of text.
3 Set the tone and the rules
A name, a role, a tone. Write what it must never do, in plain words, such as never offer a discount.
4 Test it
Ask one question in the preview the way a customer would write it. If the answer is right, you are done.
5 Connect WhatsApp and Instagram
WhatsApp connects through Meta's embedded signup with your business number. Instagram connects with a Business or Creator profile. The same chatbot answers both.
Before you decide
What it never does
- Answer from general knowledge: if your content does not cover it, it says so
- Invent a price, a delivery date or a discount
- Refund or change an order on its own, unless you set limits for small amounts
Money
- Plans are billed in euros: €39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies
- WhatsApp, Instagram and website chat on every plan, no per-agent fee
- Meta's WhatsApp messaging fees are separate and billed by Meta
Hosting
- Hosted in Europe, with a data processing agreement you can download
- Conversations and leads are yours to export
- For a brand or a dealer network, the chatbot also runs inside a signed-in portal
Questions from businesses in the UAE and Saudi Arabia
It replies in the language the customer writes in, from one knowledge base. Try an Arabic question in the preview during your free trial and read the answer in your own words before you go live. The dashboard itself is in English.
A WhatsApp Business number and a Meta Business account. The connection runs through Meta's embedded signup from the SimplyBoost dashboard. Meta bills its own messaging fees separately from the SimplyBoost plan.
Inside Meta's 24-hour service window the chatbot answers freely. Outside it, WhatsApp only allows approved template messages, which is Meta's rule for every provider.
A flat €39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies, with WhatsApp, Instagram and website chat included on every plan. Your card provider converts the amount to dirhams or riyals. Every account starts with a 7-day free trial and 100 AI replies.
In Europe, with a data processing agreement you can download. The chatbot answers only from the content you approved, and you can export conversations and leads at any time.
Yes. Comment-to-DM rules send a link to everyone who comments your keyword, and the AI answers the DMs that follow. Instagram plans start at €17 a month with unlimited contacts. See the Instagram pricing.
Keep reading
How to build your first AI agent
Add your website, pick a tone, test it and put it live. Five minutes, no code.
ReadHow to set up Instagram auto DM
Send a DM with a link to everyone who comments your keyword. Five minutes, no code.
ReadWhatsApp chatbot
What it does, what it costs and how to connect it.
ReadWhatsApp Business API
What the API is and what Meta charges.
ReadInstagram DM automation
Comment-to-DM, AI replies and the plans.
ReadWhatsApp documentation
Every setting and the embedded signup.
ReadTry SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe