Shipping across provinces
Delivery times by province, shipping costs, express options, whether you ship to the territories and your returns rules, answered from your shipping page and policies.
AI customer service software for Canadian businesses. It answers customers in English or French from your own content, on your website, WhatsApp and Instagram, in every time zone from Pacific to Atlantic, and hands the rest to your team.
AI customer service is software that reads your website and documents and answers customer questions from them, at any hour, without a person typing each reply. Canadian businesses use SimplyBoost for it because one agent serves English and French customers from one knowledge base: it replies in the language each customer writes in, or in the one language you fix, and it never invents an answer that is not in your content. It looks up Shopify orders, books appointments in Google Calendar, collects and rates leads, and hands complaints and refunds to a person with the whole conversation attached. A Toronto store, a Montreal dental clinic and a Calgary dealership set it up the same way, in about five minutes and with no code. Plans are a flat monthly price, billed in euros, with every channel included, for a company of any size, and the service is hosted in Europe with a data processing agreement you can download.
- Live in 5 minutes, no code
- Flat monthly price, no per-agent fees
- Answers from your content only, in English or French
By Santhul Joseph, AI EngineerUpdated
What it answers while your team is off
A customer in Halifax writes at 9 am while Vancouver is still asleep, and a shopper in Montreal asks at 11 pm. These are the questions the agent takes, in either language.
Where is my order?
On Shopify, after an email code check, the customer sees the order status and the tracking link, changes an address or starts a return. Canada Post, Purolator or any other carrier's link shows in the chat.
Product questions
Sizes, compatibility, stock and prices. On Shopify it searches your catalogue live and puts a checkout link in the chat. A question in French gets a French answer from your English product pages.
Bookings
Dental clinics, real estate brokerages, dealerships and tourism operators let the agent check Google Calendar, offer free slots and book the cleaning, the viewing, the test drive or the tour.
Quotes and leads
AI lead generation without a form: after it has helped, it asks for a name, email or phone, rates the lead Hot, Warm or Cold and tells your team on Slack or by email, ready for the morning.
Instagram and WhatsApp
The same agent answers Instagram DMs and comment replies and WhatsApp messages, so one knowledge base covers every channel and both languages.
09:05 in Halifax, 05:05 in Vancouver
Do you ship to Nova Scotia and how long does it take?
We do. Standard shipping to Nova Scotia takes 3 to 5 business days, express 1 to 2. Free over $100.
Built for a country four and a half hours wide
Six time zones, two official languages, customers who shop at night, and a team that cannot be online for all of it. The agent covers the gap and the team keeps the judgement calls.
- Answers at any hour, in the language the customer writes in, or fixed to English or French if you prefer.
- Shows the source under each answer, so a wrong answer always traces back to a page you can fix.
- Hands over on a complaint, a refund or a request for a person, with the conversation attached.
What a team of three pays per month
Starting prices published by each vendor, checked in October 2026, for a team of three people. Currency as the vendor publishes it.
| Price model | Team of three, starting point | |
|---|---|---|
| SimplyBoost | Flat plan, every channel included | €39 a month for 500 AI replies, the same for any team size |
| Zendesk | Per agent, AI priced on resolutions | From US$165 a month on Suite Team, billed yearly, before AI resolutions |
| Intercom Fin | Per seat plus a fee per AI outcome | From US$87 a month plus US$0.99 per Fin outcome |
| Tidio Lyro | Plan plus an AI add-on | From US$24.17 plus US$32.50 a month for 50 AI conversations |
| Chatbase | Message credits, add-ons by plan | US$40 a month for 700 credits, helpdesk features from US$150 |
SimplyBoost is the better choice for most Canadian teams that want AI to do the answering: the price does not move when you add a colleague, open a second language or have a busy Boxing Day. The pricing page has the plans, and the Zendesk and Intercom comparisons have the detail.
How to set it up in 5 minutes
Five steps of about a minute each, no code. The full guide shows every screen.
1 Create your account
Work email or Google. Choose Website as the place to start, and your first agent is created for you.
2 Add your content
Type your website address and the agent reads every page in about a minute, English and French pages alike. Drop in PDFs or a few lines of text for anything that is not on the site.
3 Give it a name and a tone
Pick a name, a role and a tone. Write the rules it must never break in plain words, such as never promise a delivery date. Let it follow the customer's language, or fix it to English or French.
4 Ask it a real question
Use the preview beside your settings and ask one question from last week's inbox, in both languages if you serve both. If the answers are right, you are done.
5 Put it on your site
WordPress, Wix and Shopify have their own button. Any other site takes one line pasted in the footer. Connect WhatsApp and Instagram when you are ready.
Questions Canadian businesses ask before they sign up
Privacy and hosting
- Hosted in Europe by a Dutch company, with a data processing agreement you can download from the DPA page
- You decide what the agent may answer: it uses only the content you approved and shows its source
- Conversations are deleted after 360 days, and conversations and leads are yours to export before then
Money
- Plans are billed in euros: €39, €89 or €169 a month, or €31, €71 or €135 a month billed yearly
- No per-agent fee and no fee per resolution
- Every account starts with a 7-day free trial and 100 AI replies
Fit
- Shops on Shopify get order lookups and product advice on the Growth plan
- Clinics, brokerages, dealerships and tour operators get Google Calendar booking on every plan
- Companies that sell get an AI sales agent as well: it qualifies the visitor, rates the lead and passes it on warm
Questions from Canadian businesses
Yes. Any Canadian business can sign up and go live in about five minutes, from Vancouver to St. John's. The product and the setup are the same as in Europe, and support is by email.
Yes. The agent replies in the language each customer writes in, so a question in French gets a French answer and a question in English gets an English one, from one knowledge base. If you prefer, you fix the agent to English or to French. Your content can be in either language or both.
Plans are billed in euros: €39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies, or €31, €71 or €135 a month billed yearly, with every channel included. Your card is charged in euros and your bank converts the amount to Canadian dollars at its own rate. There is no per-agent fee, so the price is the same for a team of one or fifty.
In Europe, by a Dutch company, with a data processing agreement you can download. You decide what the agent may answer, it answers only from the content you give it, conversations are deleted after 360 days, and you can export conversations and leads at any time.
It answers at any hour, so the gap between Halifax and Vancouver stops mattering for everyday questions. Handover alerts reach your team by email, Slack or the inbox, and the conversation waits there until someone is at their desk.
Yes. Connect your store and the agent reads your pages and policies, looks up orders after an email code check and recommends products from the live catalogue. Any carrier's tracking link shows in the chat, Canada Post included.
Both. Alongside customer service it works as an AI sales agent: it answers the pre-sale question, asks for contact details when the visitor is interested, rates the lead Hot, Warm or Cold and sends it to your team on Slack or by email. On Shopify it also puts a checkout link in the chat.
Keep reading
How to build your first AI agent
Add your website, pick a tone, test it and put it live. Five minutes, no code.
ReadHow to build a Shopify chatbot
Connect your store, switch on the chat in your theme and test it with a real order. Five minutes, no code.
ReadAI chatbot for customer service
What it handles, what it costs, and how it compares.
ReadAI chatbot
What an AI chatbot is and how SimplyBoost builds one from your content.
ReadAI customer service in Australia
The same product, framed for Australian businesses.
ReadZendesk alternative
AI answers without per-agent fees.
ReadShopify AI chatbot
Orders, returns and product advice in the chat.
ReadPricing
Starter, Growth and Pro, and what each includes.
ReadTry SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers. Larger team? Custom plans above 6,000 AI replies come with a dedicated account manager and white-label.
See pricing- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe