Comparison
Chatbase and SimplyBoost both answer customer questions from your own content, so teams often compare the two. The biggest difference is what a plan actually includes. Chatbase gives you one AI agent per plan and adds helpdesk, advanced analytics and extra agents as you move up or pay more. SimplyBoost includes 3 AI agents, every channel and handover to your helpdesk on every plan. Here's how they compare on price, features and fit.
For most businesses, SimplyBoost is the better choice because the features are in the plan. Every plan includes 3 AI agents, website chat, WhatsApp and Instagram, and handover to Zendesk, Freshdesk, Gorgias or Slack, from €39 a month, and it's built for businesses of every size, from enterprise support teams to mid-market companies and smaller shops. Chatbase is a flexible AI agent builder with a long list of integrations and a low entry price, but the price you see is where the bill starts: 1 agent per plan, $25 for each extra, helpdesk from $150, advanced analytics from $500 and top-ups at $40 per 1,000 credits.
| Feature | SimplyBoost | Chatbase |
|---|---|---|
| AI trained on your website and documents | Pages, sitemaps, PDF, DOCX, text and FAQs, files up to 50 MB each with no limit on the number | Core feature, 10 MB to 40 MB of training content depending on plan |
| Official WhatsApp Business Platform, on every plan | Paid plans | |
| DMs plus comment-to-DM keyword rules, on every plan | Paid plans | |
| Calendar booking in chat | Google Calendar in website chat | Calendly integration (Standard and up) |
| Lead capture and scoring | Hot, warm or cold score, CSV export, new-lead email | CRM integrations on Standard and up |
| Shopify | Order tracking, returns and recommendations, with your approval for refunds (Growth and up) | Integration on Standard and up |
| AI agents per plan | 3 on every plan, and one agent can run on any number of websites | 1 on every plan, extra agents $25 a month each |
| Hosting | Hosted in Europe, DPA available | See Chatbase's documentation |
| Free option | 7-day trial, 100 AI replies, no credit card | Free plan with 50 credits, agents deleted after 14 days of inactivity |
| Handover to your team | Zendesk, Freshdesk, Gorgias or Slack, by email and in the dashboard, on every plan | Helpdesk and Zendesk integration from Standard ($150 a month) |
| Monthly usage | 500 / 2,000 / 6,000 AI replies, no overage charges | 700 / 4,000 / 15,000 credits, top-ups $40 per 1,000 |
| Tier | SimplyBoost | Chatbase |
|---|---|---|
| Entry | €39/mo Starter (500 AI replies, 3 AI agents) | $40/mo Hobby (700 credits, 1 AI agent) |
| Mid | €89/mo Growth (2,000 AI replies, 3 AI agents) | $150/mo Standard (4,000 credits, 1 AI agent) |
| Top self-serve | €169/mo Pro (6,000 AI replies, 3 AI agents) | $500/mo Pro (15,000 credits, 1 AI agent) |
On Growth and up, SimplyBoost looks up orders after an email code check, handles returns and exchanges, and recommends products with a checkout link. Refunds, cancellations and discounts come to you as proposals, so nothing changes until you approve.
SimplyBoost includes comment-to-DM keyword rules on every plan. A matching comment gets a DM, an optional public reply and follow-up messages, and the same AI agent answers the questions that follow.
SimplyBoost is registered in the Netherlands and hosted in Europe, a data processing agreement is available, and conversations are deleted automatically after 360 days.
With Chatbase, the price you see is where the bill starts: 1 agent per plan, $25 for each extra, helpdesk from $150, advanced analytics from $500, top-ups at $40 per 1,000 credits. With SimplyBoost the features are in the plan: 3 AI agents, website chat, WhatsApp and Instagram, and helpdesk handover from €39 a month, with the owner and 2 teammates included. There are no overage charges either. At your limit replies pause until the reset, and you can upgrade any time.
Yes. Both answer questions from your website and documents and work on website chat, WhatsApp and Instagram. The difference is what comes with the plan. SimplyBoost includes 3 AI agents, all three channels with Instagram comment-to-DM, and handover to Zendesk, Freshdesk, Gorgias or Slack on every plan. Lead scoring, Google Calendar booking and actions for tools like HubSpot, Salesforce and Stripe are built in, and Shopify order help with your approval for refunds arrives on Growth.
Most teams switch for what's included. On Chatbase a second AI agent is $25 a month, helpdesk handover starts on Standard at $150, advanced analytics on Pro at $500, and extra credits cost $40 per 1,000. On SimplyBoost, 3 agents, every channel and helpdesk handover come with every plan, advanced analytics starts on Growth at €89, and there are no overage charges. If one Chatbase agent already covers what you need, there's no pressing reason to move.
Chatbase offers a Shopify integration on its Standard plan and up. SimplyBoost includes Shopify actions from Growth (€89 a month): order status and tracking after an email code check, returns, exchanges, address changes, product recommendations and a checkout link. Refunds and cancellations are proposals that wait for your approval.
It depends on what you need. Per message, Chatbase's entry plan is cheaper: Hobby is $40 a month for 700 credits, and SimplyBoost Starter is €39 for 500 AI replies. The gap opens up once you add features. Chatbase includes one AI agent per plan, charges $25 a month for each extra one and puts Zendesk and helpdesk on Standard at $150. So a team that needs two agents and Zendesk handover pays $175 a month on Chatbase, with 4,000 credits. On SimplyBoost the same setup starts at €39 with 500 AI replies, or €89 with 2,000, because 3 agents and helpdesk handover come with every plan. Credits and AI replies aren't counted the same way, so check both against your own volume.
Yes. SimplyBoost learns from website pages, sitemaps and uploaded documents, with files up to 50 MB each and no limit on how many, so the same source content moves over directly. Installing the widget takes a few minutes and your sources are processed in the background, so you can test both side by side during the 7-day free trial, which includes 100 AI replies and needs no card.
This comparison is based on publicly available product documentation, official pricing pages, and verified user reviews on platforms like G2, Capterra, and Trustpilot. We update our comparison data regularly to ensure accuracy. SimplyBoost believes in transparent, fact-based comparisons, we highlight competitor strengths where they genuinely exist.
Last updated: 8 October 2026