AI chatbot for healthcare providers. Practical patient questions answered, the rest passed to your staff.

An AI chatbot for healthcare answers the practical questions patients ask every day, such as opening hours, services, referrals, insurance and how to prepare, and books appointments from your website. SimplyBoost answers only from the information you add, so it repeats what your own pages say and nothing more, and it passes anything sensitive to your staff: complaints, billing, data requests, an upset patient, someone asking for a person or any topic you add as a custom trigger. It suits practices, clinic groups and care organisations, is hosted in Europe with a data processing agreement, and starts at €39 a month.

Try it free for 7 daysSee the plans
  • 100 AI replies in the trial
  • Hosted in Europe
Website chatWhatsAppInstagramOne agent, every plan

Last updated:

Fysio Centrum Oost, physiotherapy
Website chat
Example
Do I need a referral for physiotherapy?
No, you can come without a referral. A first appointment takes about 45 minutes, and many supplementary insurance policies cover part of the cost.
Source: Practical information
Can I come in on Tuesday morning?
Tuesday has 09:00 and 11:00 free. Which would you like, and what's your email for the confirmation?
Appointment booked · Confirmation sent
Example: a referral question answered from the practice's own information, then an appointment booked.

What can a healthcare chatbot answer, and what should it pass on?

Keep the agent to practical questions and let your staff handle anything clinical. Custom triggers make that a rule.

  1. 1

    Practical questions

    Opening hours, location, parking, services, referrals, insurance and how to prepare, from your own pages.

  2. 2

    Appointments

    In website chat, a free slot from your Google Calendar, with a confirmation email.

  3. 3

    Sensitive topics

    Complaints, billing, data requests and upset patients go to your staff automatically.

  4. 4

    Your own triggers

    Add triggers such as symptoms, medication or test results, so those always reach a person.

What happens when a patient describes symptoms?

With a custom trigger for symptoms, the message goes straight to your staff. The agent only repeats the guidance your own pages give.

  • Put your emergency guidance on your website, so the agent can repeat it word for word.
  • Handovers reach your team by email, in Slack or in the dashboard, with the whole chat attached.
Huisartsenpraktijk De Linde
Website chat
Example
I've had a high fever for three days. Can I come in today?
I'm passing your message to our assistants now, so someone can call you back today. If it's urgent outside opening hours, please call the out-of-hours service on the number on our website.
Source: Urgent care
Handed to your team · Custom trigger: symptoms
Example: a custom trigger hands a symptom question to the practice straight away.

What does your staff see?

Each handover arrives with the reason and a short summary, so the right colleague can pick it up.

  • An email to the address you choose, with an Open conversation button, or a Slack thread.
  • Response targets per category, with an overdue email if a handover waits too long.
  • Booked appointments in your Google Calendar.
  • The owner plus 2 teammates on every plan, with no seat fees.
Handed to your team
Example · Patient, website chat on website chat
Open
ReasonCustom trigger: symptoms
Summary for your team

High fever for three days, asks to be seen today. Callback requested.

Email alert Dashboard inbox
The full conversation is attached

Which plan does a healthcare provider need?

Starter

Covers this

€39a month

€31 a month billed yearly

500 AI replies a month

Website chat, WhatsApp and Instagram, lead capture, bookings, handover, actions and webhooks

Growth

Also covers this

€89a month

€71 a month billed yearly

2,000 AI replies a month

Everything in Starter, plus the Shopify store assistant and advanced analytics

Pro

Also covers this

€169a month

€135 a month billed yearly

6,000 AI replies a month

Everything in Growth, plus analytics export and dedicated support

Every plan includes website chat, WhatsApp and Instagram, appointment booking, custom handover triggers and the data processing agreement. Pick a plan by the number of AI replies you expect a month: 500, 2,000 or 6,000. Organisations above that get a custom plan with a dedicated account manager.

Start the 7-day trialCompare the plans

How do you set it up responsibly?

  1. 1Setup

    Add practical information only

    Opening hours, services, referrals, insurance, preparation and urgent care guidance. Leave clinical advice out of the knowledge.

  2. 2Setup

    Add custom triggers

    Symptoms, medication, test results or anything else you always want a person to handle.

  3. 3Setup

    Connect Google Calendar

    Set the days, hours and blocked times patients can book.

  4. 4Setup

    Test the edge cases

    Ask the questions you would not want the agent to answer, and check they reach your staff.

What should a practice measure?

What to measure in your first month
  • Practical questions answered without a callCompare conversations with handovers in Analytics.
  • Appointments booked in the chatCount the events the agent created in your calendar.
  • Handovers by reasonCheck that symptom and medication questions all reached your staff.
  • Questions without an answerMissing answers shows practical information your website does not cover.

Common questions, answered

It is when you keep it to practical questions. SimplyBoost answers only from the information you add, and complaints, billing, data requests, upset patients and any custom trigger you set, such as symptoms, go to your staff. It is hosted in Europe and we sign a data processing agreement with you.

Only what your own pages say. The agent answers from your knowledge and nothing else, so leave clinical advice out of the knowledge and add a custom trigger for symptoms, so those messages go to a person.

Yes, in website chat. Bookings run in website chat with Google Calendar: the agent offers only the times you are free, creates a one-hour event and emails a confirmation.

Patients can write in their own language and the agent replies in it by default. You can also fix one language: English, Dutch, German, French or Spanish.

SimplyBoost is hosted in Europe and is a Dutch company from Utrecht. We sign a data processing agreement with every customer, and the [DPA page](/dpa) explains how we process data on your behalf.

This page is for healthcare providers in general, such as GP practices, physiotherapy and care organisations. The [clinics page](/solutions/clinics) is about private and dental clinics that answer treatment and price questions and book consultations.

Where to go next

Use case: Customer support

Repeat questions answered from your own content, sensitive ones handed to your team.

Read more

Use case: WhatsApp automation

Your WhatsApp number answered from your own content, with your team one tap away.

Read more

Use case: Lead generation

Visitors get answers, you get their details with a Hot, Warm or Cold rating.

Read more

24/7 customer support

Answers at night and at the weekend, with your team taking over in the morning.

Read more

Guide: handover and inbox

When the agent hands over, how your team is alerted and how they reply.

Read more

Guide: bookings

Connect Google Calendar and let visitors book in the website chat.

Read more

Data processing agreement

How we process customer data on your behalf, and how to sign the DPA.

Read more

Customer support in Europe

Hosted in Europe, a data processing agreement and replies in five fixed languages or the customer's own.

Read more

Pricing

€39, €89 or €169 a month for 500, 2,000 or 6,000 AI replies. 20% off yearly, no seat fees.

Read more

Other industries

Terms used on this page

All industries

Try SimplyBoost with your own content

Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.

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See pricing
  • 7 days, 100 AI replies
  • From €39 a month
  • Hosted in Europe