Messenger. Your agent on your Facebook Page.
Connect a Facebook Page and your agent answers its Messenger messages from the same knowledge as your website.
Are you open on Sunday?
We're open Sunday from 12:00 to 17:00. Anything else I can help with?
Source: Opening hours
1. Where are you located?2. Do you deliver?
On this page
Connect your Page
- 1Make sure you are an admin of the Facebook Page.
- 2Open Channels → Facebook Messenger and choose Connect with Facebook.
- 3Approve SimplyBoost for the Page. SimplyBoost connects the first Page on your account; each agent can have one Page.
- 4Message your Page from a personal account to test.
How it works on Messenger
- Replies are plain text, up to 2,000 characters, from the agent's knowledge and Optimize settings.
- Suggested follow-up questions are numbered; the customer can reply 1, 2 or 3 to ask one.
- Disconnect Messenger stops the agent answering on the Page.