Customers, on your website and WhatsApp
Delivery, returns, product details, compatibility, error codes. The agent answers from the same manuals and pages your team uses, and hands a complaint or a refund to a person with the conversation attached.
An AI knowledge base answers the question. A normal one returns ten links. SimplyBoost reads your manuals, PDFs, price lists and website, and replies with the answer and its source, to customers on your site and to staff on a signed-in page.
An AI knowledge base is a knowledge base that answers questions instead of listing articles. You give it the documents you already have: website pages, PDFs up to 50 MB (scanned ones too), Word files, text and CSV. When someone asks a question, the agent finds the passages that answer it, writes the reply in the person's language and shows which document it came from. If no document covers the question, it says so and lists the question for you, so you add the answer once. SimplyBoost runs the same knowledge base for two audiences: customers on your website, WhatsApp and Instagram, and staff, dealers or partners on a page behind your login. Hosted in Europe, with a data processing agreement, from €39 a month.
- Answers show their source
- Reads PDFs, Word, CSV and websites
- Hosted in Europe, with a DPA
Last updated:
What makes a knowledge base an AI knowledge base?
Four things, and the first one is the one that matters.
- It answers from your documents only
- The agent reads the passages that match the question and writes from those. It does not answer from the open internet, and when the documents are silent it says so instead of guessing.
- It shows the source
- Each answer names the document and, for website pages, links to the page. The person can check; your team can see which document needs fixing.
- It understands the question as asked
- "Does the 2024 model take the old battery" finds the compatibility table even when the table never uses the word battery. Visitors ask in everyday words; the knowledge uses the manual's words. The agent bridges the two.
- It tells you what it could not answer
- Missing answers lists every question no document covered, grouped by meaning. You write the answer once, approve it, and it is sent word for word from then on.
One knowledge base, two audiences
Staff, dealers and partners, signed in
A page behind your login where the sales desk, a dealer or a field technician asks the hard question and gets the answer from the price list, the parts catalogue or the procedure, in their own language. See the internal knowledge base page.
The same documents, different access
Three agents per account. The public one knows the public documents; the internal one also knows the price list and the dealer terms. Nothing internal reaches the website.
The same knowledge in every language
German manuals answer Dutch, French and English questions. Fixed languages: English, Dutch, German, French and Spanish, or the language the person writes in.
AI knowledge base software compared
Prices from the vendors' own pricing pages on 29 October 2026.
| Tool | Where the knowledge comes from | AI answers | Channels | Price |
|---|---|---|---|---|
| SimplyBoost | Your documents and website, plus an API feed from your systems | Yes, with the source, in the customer's language | Website, WhatsApp, Instagram, signed-in pages | €39, €89 or €169 a month flat |
| Zendesk Guide | Articles your team writes | AI agents on Suite plans, per resolution | Help centre, Zendesk channels | From $55 an agent a month |
| Document360 | Articles your writers publish | Eddy AI search and answer included | Help centre | Not published; priced on request |
| Notion | Notion pages | AI agent on the Business plan | Notion | $10 a member a month on Plus, $20 on Business |
| Helpjuice | Articles your team writes | AI on the AI plans | Help centre | $449 a month for 100 users with AI |
| Chatbase | Files and website | Yes | Website, WhatsApp, Instagram | From $40 a month, by message credits |
The difference that matters for a European business: SimplyBoost is hosted in Europe, carries a data processing agreement, and charges a flat price with no per-user or per-resolution fee.
How to build an AI knowledge base, for customers or for employees
- 1
Collect the documents
The website, the PDFs you email customers, the price list, the manuals. Nothing needs rewriting; the agent reads them as they are.
- 2
Upload and let it read
A whole website or single pages, PDFs up to 50 MB, Word, text and CSV. Reading takes minutes.
- 3
Ask the twenty questions you get most
In the words customers use. Where the agent cannot answer, add the document or write an approved answer.
- 4
Choose the audience
A public widget on your site and WhatsApp, or a signed-in page for staff and partners, or both from one account.
- 5
Keep it current without effort
Website pages are refreshed on a schedule; data that changes daily is pushed through the API by your own system; Missing answers shows the gaps every week.
AI knowledge base questions
A knowledge base that answers questions from your documents instead of returning a list of articles. SimplyBoost reads your website, PDFs, Word files and CSVs, writes the answer in the person's language and shows the source document.
It answers only from the documents you gave it. When they do not cover the question, it says so and offers your team, and the question appears under Missing answers. For answers that must be exact, you write an approved answer that is sent word for word.
Yes. Every plan has three agents in one account. The public agent knows the public documents; the internal agent, on a signed-in page, also knows the price list, the dealer terms and the procedures.
Website pages, PDFs up to 50 MB including scanned ones, Word, plain text and CSV. Excel and PowerPoint are not read directly; export them to PDF or CSV.
Website sources are re-read on a schedule. Data that changes often, such as stock or prices, is pushed by your own system through the API; a push with unchanged text costs nothing and a changed one is swapped live.
SimplyBoost is €39 a month with 500 AI answers, €89 with 2,000 and signed-in visitors and the API, €169 with 6,000. No price per user. The trial is 7 days with 100 answers.
Read next
Internal knowledge base
The knowledge base for staff, dealers and partners.
ReadKnowledge base software compared
Nine tools, with prices from their own pages.
ReadKnowledge base chatbot
The chatbot that answers from your help articles and PDFs.
ReadInternal chatbot for employees
HR, IT support, sales desk and field staff.
ReadKnowledge base, the guide
What to upload, how it is read, how to keep it current.
ReadMissing answers
The weekly list of what no document covered.
ReadTry SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe