Write your content once
Your website, PDFs and FAQs go into one knowledge base. You do not translate your help centre five times.
Multilingual AI customer support without a multilingual team. SimplyBoost answers in the language the customer writes in, from one knowledge base, on your website, WhatsApp and Instagram.
Multilingual AI customer support means a customer in Lyon, Madrid or Munich gets the same correct answer as a customer in London, in their own language, without you hiring a support team per market. SimplyBoost replies in the language the customer writes in, or in a fixed language you choose, from a knowledge base you maintain once. Handovers reach your team with the conversation attached, and the price stays flat whether you serve one market or ten.
- One knowledge base, every language
- Hosted in Europe
- Flat price per month
Last updated:
How multilingual AI customer support works in SimplyBoost
The agent follows the customer
A question in French gets a French answer, a question in German a German one. Or fix the language per agent: Dutch, French, German, Spanish or English.
Handover in context
Your colleague sees the original conversation, whatever the language, in the shared inbox, Slack, email or the helpdesk ticket.
Three agents per account
Run a separate agent per brand, market or website if you prefer, each with its own content and language setting. Every plan includes three.
Same channels everywhere
Website chat, WhatsApp and Instagram, with the same knowledge, in every market you sell to.
One price
€39, €89 or €169 a month by AI reply volume. Adding a market does not add a fee.
Who uses multilingual AI customer support
Holiday parks whose guests write in Dutch, German, French and English from the car. Webshops shipping across the EU who used to answer German returns questions in English. Dealer networks and importers whose end customers contact the brand rather than the local dealer. Clinics near a border. Agencies with clients in three countries. In each case the questions are the same forty, in different languages, and the answers already exist in one.
SimplyBoost is built in Utrecht for exactly this market: a business that is small enough to want one tool and European enough to need several languages, a data processing agreement and hosting in Europe. Our AI customer service hub explains the rest.
Questions to ask any multilingual AI vendor
Languages
- Does it detect the customer's language?
- Can I fix a language per agent?
- Does one knowledge base serve every language?
Quality
- Does it answer only from my content, in every language?
- What does a handover look like for my colleague who does not speak the customer's language?
- Can I test with my own documents before paying?
Data
- Where is it hosted?
- Is there a data processing agreement?
- Which AI model processes the conversations?
Frequently asked questions about multilingual AI customer support
It replies in the language the customer writes in, or in a fixed language you choose per agent: Dutch, French, German, Spanish or English. The knowledge base is written once.
No. Add your content in one language and the agent answers in the customer's language from it. Check the answers in each market during the trial, as you would with any translation.
The agent answers in that language. If it hands over, your colleague sees the conversation in the inbox and can reply; the agent keeps the customer informed until someone does.
No. Every plan includes it. SimplyBoost costs a flat €39, €89 or €169 a month by AI reply volume.
Keep reading
AI customer service explained
The hub for the whole topic.
ReadBest AI customer support software for Europe
Thirteen tools compared for European businesses.
ReadHoliday parks and campsites
Four languages of guest questions, answered on WhatsApp.
ReadCan an AI chatbot reply in Dutch?
How language detection works in practice.
ReadThis page in other languages: Nederlands, Deutsch
Try SimplyBoost with your own content
Start a 7-day free trial with 100 AI replies. Add your website, install the widget and see how the agent answers your customers.
See pricing- 7 days, 100 AI replies
- From €39 a month
- Hosted in Europe