AI knowledge management is the use of language models to turn a company's stored knowledge, manuals, procedures, price lists, contracts, help articles, into answers people get when they ask. The old discipline was about capture and findability: write it down, tag it, keep the search working. The new one is about sources and trust: which documents may answer, how the answer shows where it came from, and what happens when no document covers the question. SimplyBoost does this for mid-sized companies without a project: upload the documents, the agent answers customers on the website and WhatsApp and staff or dealers on a signed-in page, with the source shown, from €39 a month, hosted in Europe. Enterprise platforms such as Guru and Glean do it across every connected tool for thousands of seats, on a sales contract.
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Four shifts. The first is the one that saves the most work.
Prices from the vendors' pricing pages on 29 October 2026. A vendor that does not publish a price is marked so.
| Tool | Built for | Sources | How it charges | Price |
|---|---|---|---|---|
| SimplyBoost | Companies of 10 to a few thousand: customers, staff, dealers | Website, PDFs, Word, CSV, an API feed from your systems | Flat per account | €39, €89 or €169 a month |
| Guru | Large companies, every connected tool | Connected apps and its own cards | Custom package | Not published; sales call |
| Glean | Enterprise search and agents across SaaS tools | Connected apps | Per user, enterprise contract | Not published; demo request |
| Notion | Teams that write their knowledge as pages | Notion pages | Per member | $10 a member a month on Plus, $20 on Business with the AI agent |
| Slite | Teams with docs that want AI answers over them | Slite docs, connected tools on Pro | Per member, yearly | $10 a member a month on Basic, $20 on Pro |
| Tettra | Internal teams with a Q&A workflow | Its pages, Google Docs | Per user, 10 minimum | $8 a user a month |
| Helpjuice | Support teams with a help centre | Its articles | Per plan | $449 a month for 100 users with AI |
The split is clear: enterprise platforms index every tool and sell on contract; wikis charge per member and need pages written; SimplyBoost reads the documents you have and charges per account.
A European vehicle manufacturer gives dealers an assistant inside the dealer portal: manuals, parts catalogue, price list, and a stock feed pushed through the API up to 200 times a day. Dealers ask in their own language; the support desk sees only what the documents could not answer.
The help articles, the returns policy and the product PDFs answer customers on the website and WhatsApp. The weekly Missing answers list tells the team which article to write next.
Safety procedures, machine manuals and the quality handbook answer technicians on the floor from a signed-in page or WhatsApp. New colleagues ask the agent instead of the one person who knows.
Terms, discount rules and spec sheets answered while the customer is on the phone, from the price list in force today.
Where do answers live today: website, PDFs, shared drive, the ERP export, people's heads. The first three are ready; the last two need an export and twenty written answers.
Customers, staff, dealers. Each gets an agent with the sources it may see.
The documents as they are. Ask the twenty questions each audience asks most; fix the documents, not the agent.
Stock, prices, planning: a script pushes them through the API on a schedule. Live questions can call your own endpoint.
Missing answers lists what no document covered. Answer once, approve, and the knowledge grows where it is asked for.
Using language models to turn a company's stored knowledge into answers people get when they ask, with the source shown. It replaces writing and tagging pages with reading the documents you already have, and replaces search tuning with a list of the questions nobody could answer.
Software that indexes your documents, retrieves the passages that match a question, writes an answer from them and shows the document. SimplyBoost is one for companies of 10 to a few thousand people; Guru and Glean are enterprise versions across every connected tool.
To write the answer from retrieved passages, to translate it into the reader's language, to group the questions nobody could answer, and to draft the missing article. It is not used to invent answers: a well-built system answers only from the sources and says when they are silent.
SimplyBoost is €39, €89 or €169 a month for the whole account. Wikis with AI charge $8 to $20 a member a month. Guru and Glean do not publish prices and sell on contract.
Not necessarily. A wiki stays the right place for knowledge born as pages. The agent reads the wiki export alongside the manuals and PDFs, so both audiences get one answer.
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