The SimplyBoost Insights Journal.

Deep dives into conversational AI, multi-channel growth strategies, and the future of automated customer experience.

ShowingGrowth Tactics · October 20262 posts

Oct 28, 2026

7 AI Customer Service Trends for 2027 (and What to Do About Each)

Seven trends that decide how AI customer service works in 2027, from agents that act on orders and bookings to flat pricing, the EU AI Act and consolidation among vendors. Each one ends with the thing to do about it.

5 min read

Oct 28, 2026

How to Choose AI Customer Support Software in 2027: A Buyer's Checklist

Ten checks, one week, one decision. How to evaluate AI customer support software in 2027 with your own questions instead of a vendor's demo, which red flags end a trial early, and how the main tools score.

5 min read