Deep dives into conversational AI, multi-channel growth strategies, and the future of automated customer experience.
Twenty-seven AI customer service statistics for 2026, pulled from vendor pricing pages, public case studies, and our own operating data. Each number is sourced. Some contradict the marketing.
A clinic in Antwerp trained a chatbot in twenty minutes. It quoted the wrong price. The fix was not the platform, it was the data. A founder-written guide to RAG, sources, and the five mistakes that wreck launch month.
A Berlin fintech migrated to Intercom Fin and migrated back three weeks later. The lesson: chatbots answer, agents act, and most businesses confuse which one they need. A founder-written guide.