E-Commerce & Retail
How Velocity E-Com Transformed Their Business.
85%
Resolution Rate
-60%
Support Costs
< 5s
Response Time
The Challenge
Velocity E-Com, a rapidly scaling online fashion retailer, was overwhelmed by a massive influx of repetitive customer inquiries regarding shipping status, returns, and inventory. Their human support agents were burning out, response times increased to over 24 hours, and abandoned carts were skyrocketing because customers couldn't get answers fast enough during checkout.
The Solution
SimplyBoost integrated an intelligent conversational AI chatbot directly into their Shopify storefront and Instagram DM channels. The AI was trained on their exact return policies, shipping integrations, and live product catalog, enabling it to instantly accurately resolve Tier 1 support tickets 24/7.
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